Relief Control Room Operator/Security Officer

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Access to online GP services

Death in service

Share options and shopping/cinema/holi

Fully funded uniform

Pension

Annual leave accrual

Full onsite training

Job summary

Mitie Cleaning & Hygiene Services is seeking a flexible security professional for a dual role combining Control Room operations and frontline security duties at our site in Greater London. The role involves 12-hour shifts, outdoor patrols, and access control responsibilities, with emphasis on customer service and incident reporting.

Applicants must hold both a DS licence and a CCTV licence, with a 5-year verifiable education or work history.

Qualifications

• Demonstrate strong customer service and communication skills under pressure.
• Proven ability to document incidents clearly and accurately.

Responsibilities

• Operate in the Control Room and on the security floor to protect premises.
• Monitor CCTV, intruder and fire alarm panels and respond to incidents.
• Oversee perimeter access and conduct front-of-house security duties.
• Record incidents and health & safety concerns; produce clear reports.

Skills

Customer service

Communication

Report writing

Security operations

Education

5-year verifiable education or work history

Tools

CCTV systems

Fire alarm panels

Job description

Better places, thriving communities.

Please Read Carefully – Dual-Role Opportunity This exciting dual-role position offers the opportunity to work as both a

• Guaranteed 12-hour shifts
• Duties will be split between the Control Room and frontline security operations
• The role includes internal and external patrols, with some work undertaken outdoors
• As a relief cover position, shift patterns will vary to support operational requirements
• Applicants must hold both a valid CCTV (Public Space Surveillance) Licence and Door Supervisor (DS) Licence

Please Read Carefully – Dual-Role Opportunity This exciting dual-role position offers the opportunity to work as both a

This is an ideal opportunity for a flexible, professional, and adaptable individual looking to develop their skills across both security operations and control room environments.

What's in it for you?

• A friendly supportive team
• Training, career development
• Opportunities to progress
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Fully funded uniform
• Peoples pension
• Annual leave accrual
• Full onsite training

About The Role:

• Dual officer role (Control Room Operator/Security Officer)
• Delivering excellent customer service
• Good level of concentration and coordinating
• Good communication skills and effective report writing capabilities
• Physical protection of the premises from any external or internal threats and preservation of life
• Prevention of loss of assets, critical technology, sensitive information or reputational damage
• Thorough knowledge of the client to minimise impact to business areas, elevate where appropriate and understanding of critical systems
• Oversee perimeter access through reception for staff, tenants, contractors, and visitors.
• Undertaking patrolling, searching and emergency response procedures.
• Monitor access and egress of personnel and guests and respond to breaches
• Maintain clear and legible records and logbook Adhere to health & safety at all times.
• Any other duties deemed necessary
• Incident management.

About You:

• You hold BOTH a Door Supervisor AND a CCTV license (essential)
• Ability to demonstrate that you can problem solve under pressure
• Ability to multi-task and prioritise daily workloadPassionate about delivery excellent service
• Willing to embrace a new and exciting challenge.
• Valid SIA DS Licence & CCTV Licence
• Front of house experience
• Control Room experience
• Excellent communication and customer service skills
• Adhere to health & safety at all times
• Any other duties deemed necessary

We are looking for an organised, efficient, and experienced security officer with Control Room experience to join our security team for Mitie Business Services. You will be working within a supportive team to maintain security officer duties along side monitoring CCTV, intruder, and fire alarm panels.

Your key responsibilities will include assisting with daily operational requirements – ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escape incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel.

Please note: You MUST hold a valid DS licence AND CCTV License and have a 5-year verifiable education or work history with references.

Please do not apply for this role if you do not hold both CCTV and DS license as both are required for this position.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.