Control Room Manager

NatWest Group; Manchester; On-site; GBP 80,000 - 110,000; Full time

Job summary

NatWest Group is seeking a Control Room Manager to lead risk-based decisions on conflicts of interest and oversee information barriers across our bank. The role requires strong compliance advisory experience and the ability to balance risk with customer outcomes.

You will build relationships with stakeholders across teams, challenge processes where needed, and drive improvements to information barrier controls while supporting regulatory expectations.

Qualifications

• Strong compliance advisory background with knowledge of market abuse regulation.
• Experience in control room or compliance environment.
• Ability to engage with stakeholders across seniority levels.
• Understanding of anti-bribery and corruption implications in banking.

Responsibilities

• Identify and manage complex conflicts of interest using risk-based judgement.
• Maintain integrity of information barriers between private and public sides.
• Provide data-led oversight on Market Abuse and Conflicts risk management.
• Advise on Control Room policies, systems and processes across the bank.
• Identify themes and control gaps via MI, stakeholder engagement and horizon scanning.
• Escalate significant issues to senior compliance management and remediate.
• Drive continuous improvement and automation of Control Room processes.

Skills

Compliance advisory

Stakeholder management

Regulatory risk

Data analytics

Information barriers

Job description

Join us as a Control Room Manager

• This is an opportunity for a highly self-driven individual to take on an exciting new career challenge
• You will build and maintain a wide network of stakeholders of varying degrees of seniority
• It's a chance to have a tangible effect on our customers, put your existing skills to the test and advance your career
• We're looking for intellectually curious individual who are comfortable challenging existing processes, working collaboratively across teams and contributing to the ongoing evolution of the Control Room function

What you'll do

As a Control Room Manager, you'll be identifying and managing complex transactional and employee conflicts of interest applying risk-based judgement to sensitive or ambiguous scenarios and establishing, monitoring and overseeing the effectiveness of the bank’s information barriers.

You'll also be maintaining the integrity of the bank's information barriers, monitoring and controlling the flow of confidential and inside information between our private and public side businesses.

Additionally, you'll be:

• Providing data-led oversight and advice on Market Abuse and Conflicts risk management to all functions and franchises
• Providing subject matter expertise to bank-wide control teams in relation to Control Room policies, systems and processes
• Identifying themes, emerging risks and control gaps through MI, stakeholder engagement and horizon scanning
• Escalating any significant issues to senior compliance management and liaising with them to appropriately remediate
• Providing regulatory and policy advice and support to employees and colleagues, including input into local business procedures
• Applying a proportionate and risk-based approach to the management and escalation of conflicts and information barrier issues
• Driving continuous improvement, simplification and automation across Control Room processes and controls, reducing friction in customer and employee journeys

The skills you'll need

To succeed in this role, you'll need a strong compliance advisory background with technical knowledge of market abuse regulation from a control room or compliance background, with an understanding of anti-bribery and corruption legislation and its interaction with banking activities.

You'll combine technical expertise in investment banking with strong judgement, stakeholder management skills and a pragmatic approach to commercially-balanced risk management.

You'll also need:

• Experience of oversight of business risk within a second line of defence role, particularly in relation to conflicts
• Knowledge of regulatory oversight and enforcement frameworks and expectations, including horizon scanning best practice
• Experience analysing complex issues, prioritising competing demands and making balanced risk-based decisions in a fast-paced environment
• Strong knowledge and experience in defining policies, controls and risk management frameworks
• An interest in process improvement, data-led oversight and technology-enabled compliance solutions
• The ability to manage your own workflow, to required deadlines
• To have a relevant CISI certification (Compliance & Risk), which is not essential, but if successful, we'd expect you to begin the certification pathway within one month of joining