Field Alarm Install & Support Officer – Sheltered Housing

Concept Resources; Rugby; On-site; GBP 16,000 - 23,000; Full time

Job summary

Concept Resources requires a Sheltered Housing Alarm Installation & Support Officer to operate in Rugby. The role is largely field-based, installing and maintaining emergency alarm equipment within sheltered housing and ensuring a responsive, compassionate service to residents.

Responsibilities include visiting residents for installations/upgrades, responding to calls, arranging emergency assistance and keeping detailed records. A valid UK driving licence and access to a vehicle are essential.

Qualifications

• Full UK driving licence required.
• Own vehicle available and business-use motor insurance held.
• Role is predominantly field-based with installation, maintenance and repair tasks.

Responsibilities

• Install, test, maintain and assist with repair of emergency alarm and monitoring equipment within sheltered housing properties.
• Visit residents to carry out equipment installations, upgrades and repairs.
• Respond to incoming emergency and non-emergency calls, taking appropriate action.
• Arrange emergency assistance, including contacting ambulance services or organizing emergency visits when required.
• Activate emergency response procedures where necessary.
• Maintain accurate records of residents, equipment, incidents and calls.
• Contact existing customers to confirm and update personal information.
• Handle enquiries from prospective new customers.
• Programme equipment ready for installation and upgrades.
• Deliver a professional, compassionate and customer-focused service at all times.

Skills

Driving licence

Customer-focused

Field-based work

Job description

Concept Resources requires a Sheltered Housing Alarm Installation & Support Officer to operate in Rugby. The role is largely field-based, installing and maintaining emergency alarm equipment within sheltered housing and ensuring a responsive, compassionate service to residents.

Responsibilities include visiting residents for installations/upgrades, responding to calls, arranging emergency assistance and keeping detailed records. A valid UK driving licence and access to a vehicle are essential.