Telecare Control Centre Operator - Part-Time (28h)

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 18,000 - 24,000; Part time

Job summary

Telecare Cardiff, part of Cardiff Council, is seeking a motivated individual to join the Control Centre team as an Operator. The role is part time, 28 hours per week, with potential enhancements for night, weekend, and bank holidays where appropriate.

The successful candidate will handle a range of Telecare and out-of-hours repair calls from start to finish and operate alarm receiving software, requiring good communication and IT skills, a patient, empathic approach and a willingness to learn in

Qualifications

• GCSE level or equivalent with good IT skills.
• Excellent communication and IT abilities; adaptable and quick learner.
• Empathy and a customer-focused attitude are essential.

Responsibilities

• Handle Telecare and out-of-hours repair calls from start to finish.
• Operate alarm receiving software and support a 24-hour rotating shift pattern.

Skills

IT skills

Education

GCSE level or equivalent

Job description

Telecare Cardiff, part of Cardiff Council, is seeking a motivated individual to join the Control Centre team as an Operator. The role is part time, 28 hours per week, with potential enhancements for night, weekend, and bank holidays where appropriate.

The successful candidate will handle a range of Telecare and out-of-hours repair calls from start to finish and operate alarm receiving software, requiring good communication and IT skills, a patient, empathic approach and a willingness to learn in