Contracts Manager – KPI‑Driven FM & Client Growth

Mecsia; Dartford; On-site; GBP 60,000 - 78,000; Full time

Benefits offered by this job

Holiday Allowance 25 days + holidays

Sickness Scheme

Life Assurance

Wellbeing app access

Job summary

Artic Building Services Ltd is seeking a Contracts Manager to lead M&E and Facilities Management contracts from our head office. You will estimate HVAC/Electrical work, manage budgets, report KPIs, and develop client relationships to ensure contract retention.

You will help deliver safe operations, training, and CAFM-driven processes across site activities. The role requires strong leadership, high organisation, and the ability to multi-task under tight deadlines.

Qualifications

• Ability to accurately estimate HVAC and Electrical work.
• Proven history of delivering robust performance and KPI reporting to clients.
• Proven track record of managing account P&L for multiple contracts.
• Ability to lead and foster a positive working environment.
• Solid organisational and time management skills.

Responsibilities

• Focal to ensuring assigned contracts are provided the existing/needed operational and technical standard of service delivery across all works on site.
• Ensure, with support from H&S parties, all works on site are delivered in a safe manner with all H&S company protocols adhered, escalating any queries or incidents immediately to internal parties, supporting with required resolution thereafter.
• Ensure that contracts are operated in accordance with the company’s procedures, operational and financial processes, Client Contract KPI’s and work instructions.
• Responsible for the management and reporting of budgets and their expenditure.
• Ensure all works/records/compliance data are kept UTD on site and in the back office to the appropriate standards.
• Operate within financial budget constraints providing services which are cost effective and fit for purpose.
• Overall responsibility for process and site conduct on your contracts, of all staff either directly or indirectly employed covering services for which the company are responsible, escalating any issues to the relevant Department Management.
• Develop operating procedures and policies to achieve best working practices.
• To meet all key performance and management indicators within the contract and company alike.
• Responsible for developing client relationships to ensure retention of contract and future opportunities.
• Ability to provide detailed quotes on contract plant/services with full scope and cost breakdown.
• Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and record.
• Self-audit and gain support to review on a weekly basis, all core Company CAFM reports ensuring they are within expected company parameters.
• Attend monthly contract review meetings and produce the report for review with Head of Dept./ Contract Managers.
• Provide technical and admin support to the client and Artic support staff.

Skills

HVAC experience

P&L management

KPI reporting

Contract management

Leadership

Attention to detail

Communication

MS Office & CAFM

Budget management

Multi-tasking

Tools

MS Word

Excel

CAFM

Job description

Artic Building Services Ltd is seeking a Contracts Manager to lead M&E and Facilities Management contracts from our head office. You will estimate HVAC/Electrical work, manage budgets, report KPIs, and develop client relationships to ensure contract retention.

You will help deliver safe operations, training, and CAFM-driven processes across site activities. The role requires strong leadership, high organisation, and the ability to multi-task under tight deadlines.