Senior Contracts Manager - M&E & Facilities Delivery

ICES: Data, Discovery, Better Health; Dartford; On-site; GBP 55,000 - 75,000; Full time

Job summary

Artic Building Services Ltd is seeking a Contracts Manager to lead high-profile HVAC and facilities management contracts from Artic Head Office. You will manage operational, contractual and financial performance, prepare detailed quotes, and maintain client relationships.

The role requires strong leadership, robust KPI reporting and a proactive approach to cost control, with training on CAFM and other systems provided. Site-based with two days on site per week. Overtime on major matches.

Qualifications

• Experience of managing high-profile acute contracts with contractual, operational and financial responsibility.
• Ability to accurately estimate HVAC and Electrical work with internal support for complex issues/quotes.
• Proven history of delivering robust performance and KPI reporting to clients.
• Proven track record of managing account P&L for multiple contracts.
• Ability to lead and foster a positive working environment.
• Solid organisational and time management skills.
• Strong attention to detail.
• Strong written and oral communication skills.
• Strong work ethic and results driven.
• Ability to multi-task and meet deadlines.

Responsibilities

• Focal to ensuring assigned contracts are provided the existing/needed operational and technical standard of service delivery across all works on site.
• Ensure, with support from H&S parties, all works on site are delivered in a safe manner with all H&S company protocols adhered, escalating any queries or incidents immediately to internal parties, supporting with required resolution thereafter.
• Ensure that contracts are operated in accordance with the company’s procedures, operational and financial processes, Client Contract KPI’s and work instructions.
• Responsible for the management and reporting of budgets and their expenditure.
• Ensure all works/records/compliance data are kept UTD on site and in the back office to the appropriate standards.
• Operate within financial budget constraints providing services which are cost effective and fit for purpose.
• Overall responsibility for process and site conduct on your contracts, of all staff either directly or indirectly employed covering services for which the company are responsible, escalating any issues to the relevant Department Management.
• Develop operating procedures and policies to achieve best working practices.
• To meet all key performance and management indicators within the contract and company alike.
• Responsible for developing client relationships to ensure retention of contract and future opportunities.
• Ability to provide detailed quotes on contract plant/services with full scope and cost breakdown.
• Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and record.
• Self-audit and gain support to review on a weekly basis, all core Company CAFM reports ensuring they are within expected company parameters.
• Attend monthly contract review meetings and produce the report for review with Head of Dept./ Contract Managers.
• Provide technical and admin support to the client and Artic support staff.

Skills

Contract management

P&L management

KPI reporting

Team leadership

Time management

Written & verbal communication

Multi-tasking

Client relationship

HVAC industry experience

Tools

CAFM

MS Word

Excel

Job description

Artic Building Services Ltd is seeking a Contracts Manager to lead high-profile HVAC and facilities management contracts from Artic Head Office. You will manage operational, contractual and financial performance, prepare detailed quotes, and maintain client relationships.

The role requires strong leadership, robust KPI reporting and a proactive approach to cost control, with training on CAFM and other systems provided. Site-based with two days on site per week. Overtime on major matches.