Contracts Manager - Hard Services FM, Career Growth

Lancer Scott Ltd.; Bristol; On-site; GBP 65,000 - 90,000; Full time

Job summary

Lancer Scott Ltd. in Bristol invites a skilled Contracts Manager to own the UWE contract day-to-day, ensuring client expectations are met through exemplary service delivery.

You will act as the primary client contact, oversee hard services (HVAC, electrical, plumbing, building fabric) on multiple sites, manage the account budget with P&L oversight, and monitor KPIs and SLAs to ensure contractual compliance.

Qualifications

• 5+ years experience in Facilities Management focusing on Hard Services.
• Engineering, mechanical or electrical qualification.
• IOSH or NEBOSH qualification is desirable.
• Proven leadership experience across multiple locations.
• Commercially driven approach to account management.
• Proven ability to build and manage client expectations.
• Highly organized with ability to juggle multiple priorities.
• Strong problem solving, decision making and project management skills.
• Effective communicator at all levels.
• Proficient in Microsoft Excel and PowerPoint.

Responsibilities

• Act as the primary point of contact for the client, attending regular strategy and performance review meetings to address concerns and identify service gaps.
• Supervise the delivery of Hard Services (HVAC, electrical, plumbing, building fabric) on a planned, reactive and quoted works basis.
• Manage the account budget, including accurate P&L and cost control.
• Monitor KPIs and SLAs to ensure contractual compliance.
• Ensure all sites meet all statutory, policy, and health and safety requirements, manage audits and risk assessments.
• Lead, coach, and develop onsite service engineers and manage third-party sub-contractors.
• Oversee minor works and refurbishments and propose energy efficiency tools to improve building performance.
• Utilise your technical understanding to solve complex problems and provide a clear way forward for the engineering teams on site.
• Drive engineering productivity and efficiencies to enhance service quality and speed.
• Provide weekly reports detailing performance against KPI’s and common issues.
• Continually seek opportunities for increased scope and prepare proposals for managing those work streams.
• Provide support on an on-call basis and act as escalation point for serious incidents.

Skills

Facilities Management experience

Engineering qualification

Leadership experience

Commercial mindset

Problem solving

Communication skills

Microsoft Excel

PowerPoint

Education

Engineering/Mechanical/Electrical qualification

Tools

Microsoft Excel

PowerPoint

Job description

Lancer Scott Ltd. in Bristol invites a skilled Contracts Manager to own the UWE contract day-to-day, ensuring client expectations are met through exemplary service delivery.

You will act as the primary client contact, oversee hard services (HVAC, electrical, plumbing, building fabric) on multiple sites, manage the account budget with P&L oversight, and monitor KPIs and SLAs to ensure contractual compliance.