Contracts Manager UWE

Jobs for Humanity; West of England; On-site; GBP 65,000 - 78,000; Full time

Job summary

Lancer Scott is seeking a Contracts Manager to oversee the UWE contract, ensuring service quality and client satisfaction across multiple sites. You will lead hard services delivery, manage budgets and SLAs, and drive improvements in building performance with energy efficiency initiatives.

Based in Bristol, you will manage cross-location teams, coordinate subcontractors, and report weekly on KPIs while seeking expansion opportunities for further scope of works.

Qualifications

• 5+ years in Facilities Management with focus on Hard Services for high quality buildings.
• IOSH or NEBOSH qualification is desirable.
• Proven leadership across multiple locations.
• Commercially driven approach to account management.
• Strong problem-solving and project management skills.

Responsibilities

• Act as primary client contact, attending strategy and performance review meetings.
• Supervise delivery of Hard Services (HVAC, electrical, plumbing, building fabric).
• Manage account budget with accurate P&L and cost control.
• Monitor KPIs and SLAs for contractual compliance.
• Ensure sites meet statutory and H&S requirements; manage audits and risk assessments.
• Lead, coach, and develop onsite service engineers and subcontractors.
• Oversee minor works, refurbishments, and energy efficiency initiatives.
• Provide on-site engineering support and guide teams on complex problems.

Skills

Facilities Management

Hard Services

Leadership

Commercial awareness

Communication

Education

Engineering/Mechanical/Electrical qualification

Tools

Excel

PowerPoint

Job description

Jobs for Humanity is collaborating with Lancer Scott to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Lancer Scott

Job Description

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 5 years with turnover increasing from £56 million in 2020 to £125 million in 2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth,

What will be my core responsibilities?

As our Contracts Manager you will be responsible for managing the UWE contract on a day to day basis ensuring we meet the clients expectations in all aspects.

• Act as the primary point of contact for the client, attending regular strategy and performance review meetings to address concerns and identify service gaps.
• Supervise the delivery of Hard Services (HVAC, electrical, plumbing, building fabric) on a planned, reactive and quoted works basis.
• Manage the account budget, including accurate P&L and cost control.
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure contractual compliance.
• Ensure all sites meet all statutory, policy, and health and safety (H&S) requirements, manage audits and risk assessments.
• Lead, coach, and develop onsite service engineers and manage third-party sub-contractors.
• Oversee minor works and refurbishments and, where required, propose technological innovations (e.g., energy efficiency tools) to improve building performance.
• Utilise your technical understanding to solve complex problems and provide a clear way forward for the engineering teams on site.
• Drive engineering productivity and efficiencies to enhance the quality and speed of service to the client.
• Provide weekly reports detailing performance against KPI’s and highlighting areas of concern and common issues.
• Continually seek out opportunities for increased scope of works and prepare proposals for managing those work streams.
• Provide support on an on call basis and act as the escalation point for serious incidents.

What do I need to be successful in this role?

• 5+ years experience in Facilities Management with a focus on Hard Services for high quality and innovative buildings.
• Engineering, mechanical or electrical qualification.
• IOSH or NEBOSH qualified is desirable.
• Proven leadership experience in managing teams across multiple locations.
• A commercially driven approach to account management.
• Proven ability in building a successful contract and managing client expectations.
• Highly organised approach, able to juggle multiple priorities effectively.
• Strong problem-solving, decision-making, and project management skills.
• Effective communicator at all levels.
• Highly proficient in the use of Microsoft suite, especially Excel and PowerPoint

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.