Contracts Manager UWE

Lancer Scott Ltd.; Bristol; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Lancer Scott Ltd. in Bristol invites a skilled Contracts Manager to own the UWE contract day-to-day, ensuring client expectations are met through exemplary service delivery.

You will act as the primary client contact, oversee hard services (HVAC, electrical, plumbing, building fabric) on multiple sites, manage the account budget with P&L oversight, and monitor KPIs and SLAs to ensure contractual compliance.

Formación

• 5+ years experience in Facilities Management focusing on Hard Services.
• Engineering, mechanical or electrical qualification.
• IOSH or NEBOSH qualification is desirable.
• Proven leadership experience across multiple locations.
• Commercially driven approach to account management.
• Proven ability to build and manage client expectations.
• Highly organized with ability to juggle multiple priorities.
• Strong problem solving, decision making and project management skills.
• Effective communicator at all levels.
• Proficient in Microsoft Excel and PowerPoint.

Responsabilidades

• Act as the primary point of contact for the client, attending regular strategy and performance review meetings to address concerns and identify service gaps.
• Supervise the delivery of Hard Services (HVAC, electrical, plumbing, building fabric) on a planned, reactive and quoted works basis.
• Manage the account budget, including accurate P&L and cost control.
• Monitor KPIs and SLAs to ensure contractual compliance.
• Ensure all sites meet all statutory, policy, and health and safety requirements, manage audits and risk assessments.
• Lead, coach, and develop onsite service engineers and manage third-party sub-contractors.
• Oversee minor works and refurbishments and propose energy efficiency tools to improve building performance.
• Utilise your technical understanding to solve complex problems and provide a clear way forward for the engineering teams on site.
• Drive engineering productivity and efficiencies to enhance service quality and speed.
• Provide weekly reports detailing performance against KPI’s and common issues.
• Continually seek opportunities for increased scope and prepare proposals for managing those work streams.
• Provide support on an on-call basis and act as escalation point for serious incidents.

Conocimientos

Facilities Management experience

Engineering qualification

Leadership experience

Commercial mindset

Problem solving

Communication skills

Microsoft Excel

PowerPoint

Educación

Engineering/Mechanical/Electrical qualification

Herramientas

Microsoft Excel

PowerPoint

Descripción del empleo

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 5 years with turnover increasing from £56 million in 2020 to £125 million in 2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth,

What will be my core responsibilities?

As our Contracts Manager you will be responsible for managing the UWE contract on a day to day basis ensuring we meet the clients expectations in all aspects.

• Act as the primary point of contact for the client, attending regular strategy and performance review meetings to address concerns and identify service gaps.
• Supervise the delivery of Hard Services (HVAC, electrical, plumbing, building fabric) on a planned, reactive and quoted works basis.
• Manage the account budget, including accurate P&L and cost control.
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure contractual compliance.
• Ensure all sites meet all statutory, policy, and health and safety (H&S) requirements, manage audits and risk assessments.
• Lead, coach, and develop onsite service engineers and manage third-party sub-contractors.
• Oversee minor works and refurbishments and, where required, propose technological innovations (e.g., energy efficiency tools) to improve building performance.
• Utilise your technical understanding to solve complex problems and provide a clear way forward for the engineering teams on site.
• Drive engineering productivity and efficiencies to enhance the quality and speed of service to the client.
• Provide weekly reports detailing performance against KPI’s and highlighting areas of concern and common issues.
• Continually seek out opportunities for increased scope of works and prepare proposals for managing those work streams.
• Provide support on an on call basis and act as the escalation point for serious incidents.

What do I need to be successful in this role?

• 5+ years experience in Facilities Management with a focus on Hard Services for high quality and innovative buildings.
• Engineering, mechanical or electrical qualification.
• IOSH or NEBOSH qualified is desirable.
• Proven leadership experience in managing teams across multiple locations.
• A commercially driven approach to account management.
• Proven ability in building a successful contract and managing client expectations.
• Highly organised approach, able to juggle multiple priorities effectively.
• Strong problem-solving, decision-making, and project management skills.
• Effective communicator at all levels.
• Highly proficient in the use of Microsoft suite, especially Excel and PowerPoint

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.