Contracts Manager

Fusion People Ltd; West of England; On-site; GBP 68,000 - 83,000; Full time

Job summary

Fusion People Ltd in Bristol is seeking an experienced Contracts Manager to oversee maintenance and facilities management services across a dedicated client portfolio. You will manage reactive, quoted and planned works, ensuring profitability, compliance, and client satisfaction.

As the main client contact, you will coordinate labour and subcontractors, conduct site surveys, prepare quotations, and ensure all SLAs are consistently achieved.

Qualifications

• FM or facilities management experience.
• Experience producing quotations and cost estimates.
• Ability to manage multiple sites and client contracts.
• Strong communication and relationship-building skills.

Responsibilities

• Coordinate labour, subcontractors, and material procurement for reactive, quoted, and planned maintenance works.
• Act as day-to-day liaison between clients, help desk and operational staff to ensure efficient service delivery.
• Conduct site surveys to identify client requirements and project scope.
• Prepare accurate, competitive quotations for remedial and additional works.
• Monitor service delivery to ensure compliance with contracts and SLAs.
• Attend client meetings to discuss progress, costs and performance.
• Develop and manage Planned Preventative Maintenance (PPM) schedules across sites.
• Maintain records and ensure documentation and compliance paperwork is up to date.
• Produce operational reports for senior management.
• Participate in the out-of-hours Contracts Manager on-call rota.
• Undertake any additional duties to support business objectives.

Skills

Contract management

FM operations

Client liaison

Microsoft Office

Quotation preparation

Site surveys

Budgeting & profitability

Time management

Communication skills

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Contracts Manager

Location: Bristol

Salary: Up to £75,000 DOE

Fusion People are seeking an experienced and proactive Contracts Manager to oversee the delivery of maintenance and facilities management services across a dedicated client portfolio. The successful candidate will be responsible for managing reactive, quoted, and planned works, ensuring exceptional service delivery while maintaining profitability, compliance, and client satisfaction.

As the primary point of contact for your assigned client, you will build strong working relationships, coordinate labour and subcontractors, conduct site surveys, prepare quotations, and ensure all contractual obligations and service level agreements (SLAs) are consistently achieved.

Key Responsibilities

• Coordinate labour, subcontractors, and material procurement for reactive, quoted, and planned maintenance works
• Act as the day-to-day liaison between clients, the help desk team, and operational staff to ensure the efficient delivery of services
• Conduct site surveys for both prospective and completed works, identifying client requirements and project scope
• Prepare and submit accurate, competitive, and profitable quotations for remedial and additional works
• Monitor service delivery to ensure compliance with contractual requirements, industry regulations, and agreed SLAs
• Attend client meetings to provide updates on project progress, discuss reactive works, and review costs and performance
• Investigate and resolve client queries or complaints promptly and professionallyDevelop and manage Planned Preventative Maintenance (PPM) schedules across multiple sites, ensuring all services are completed within agreed time frames
• Maintain accurate records and ensure all documentation and compliance paperwork is up to date
• Produce operational reports and updates as required by senior management
• Participate in the out-of-hours Contracts Manager on-call rota
• Undertake any additional duties required by management to support business objectives

Skills & Experience

• Previous experience within the Facilities Management (FM) sector or a related industry
• Strong understanding of maintenance operations, service delivery, and contract management
• Excellent communication and relationship-building skills, with the ability to interact confidently at all levels
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook
• Experience producing professional quotations, cost estimates, and reports
• Strong organisational and time-management skills with the ability to prioritise workloads and meet deadlines
• Commercial awareness with the ability to balance competitive pricing and profitability
• Ability to work independently while contributing effectively as part of a wider team

Desirable

• Experience managing multiple sites and client contracts
• Knowledge of compliance requirements and service level agreement management
• Proven ability to identify efficiencies and cost-saving opportunities without compromising service quality

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.