Contracts Manager

Robert Hurst Limited; Romford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Contracts Manager to oversee the contract services division in Romford. The successful candidate will manage staff, drive business growth, and ensure compliance with standards. Responsibilities include maintaining client relationships, managing escalations, and producing operational reports. Ideal applicants have strong leadership skills and a strategic mindset, focusing on departmental performance and growth.

Responsibilities

• Oversee departmental operations and lead the aftercare and contract services division.
• Manage customer escalations and maintain strong client relationships.
• Recruit, develop, and manage staff with measurable goals.

Job description

About

We are recruiting a Contracts Manager for our client in Romford. The successful candidate will oversee the contract service and aftercare division, managing departmental staff and providing strategic leadership. The role also involves driving business growth by building new client relationships and strengthening existing ones.

Specific Duties and Responsibilities

• Oversee all departmental operations and lead the aftercare and contract services division, including internal teams, technicians, and subcontractors.
• Manage customer escalations, deliver timely resolutions, and maintain strong client relationships.
• Recruit, develop, and manage staff, setting measurable goals and ensuring accountability.
• Drive departmental performance, growth, expansion, and P&L ownership.
• Maintain operating procedures, identify improvements, and implement corrective actions.
• Review and optimise systems, processes, and software to improve efficiency and support business growth.
• Oversee site scoping, surveys, and costing for new and existing opportunities.
• Ensure compliance with company standards, contractual requirements, and Health & Safety regulations.
• Foster a strong team culture through clear communication, regular meetings, and ongoing training.
• Allocate resources effectively and monitor performance against internal (ESG) and external (client) KPIs and SLAs.
• Ensure adherence to client‑specific procedures across the team and supply chain.
• Meet regularly with client stakeholders to strengthen relationships and grow existing accounts.
• Lead internal performance management and client engagement.
• Produce monthly cost reports, KPI assessments, and operational/commercial reports for directors.
• Complete client reports and attend reviews as required.
• Perform any additional duties appropriate to the role.