Contracts Administrator: Precision Data & Customer Care

Biffa Group; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join Biffa Group in High Wycombe as a Contracts Administrator, delivering essential administrative support and exceptional customer service. You will manage customer data, set up and amend contracts, and work with internal teams to ensure satisfaction and accurate service delivery.

We seek detail-oriented professionals who thrive on routine yet adapt quickly to change, maintaining processes while supporting continuous improvement in a busy waste-management environment.

Qualifications

• Precise data handling and input accuracy.
• Ability to manage customer data and update records.
• Ability to create and modify customer contracts with care.
• Strong focus on delivering great service to customers.

Responsibilities

• Own the data: update and maintain customer records accurately.
• Set up and amend customer contracts and services.
• Handle customer queries professionally and meet service promises.
• Collaborate with internal teams to uphold high customer satisfaction.
• Aim to meet daily and weekly database administration targets.
• Provide clear instructions to company locations about service changes.
• Follow established processes and procedures.

Skills

Data entry

Contract management

Customer service

Attention to detail

Team collaboration

Tools

CRM software

Job description

Join Biffa Group in High Wycombe as a Contracts Administrator, delivering essential administrative support and exceptional customer service. You will manage customer data, set up and amend contracts, and work with internal teams to ensure satisfaction and accurate service delivery.

We seek detail-oriented professionals who thrive on routine yet adapt quickly to change, maintaining processes while supporting continuous improvement in a busy waste-management environment.