Contract Performance & Data Integrity Lead

Biffa Ltd; Bishop's Stortford; On-site; GBP 38,000 - 52,000; Full time

Job summary

Biffa Ltd is seeking a Contract Support Manager to act as the contract’s business analyst and performance assurance lead. You will ensure data integrity, manage performance reporting frameworks, and support compliance activities to improve service delivery and achieve contractual goals.

Working with operational managers, central support functions and clients, you will provide meaningful analysis and reporting to drive informed decisions and support continuous improvement across the Municipal

Qualifications

• Full UK driving licence.
• Strong organisational and time management skills.
• Experience managing or supervising colleagues.
• Knowledge of health and safety and environmental legislation relevant to municipal services.
• Project management experience using Prince2, Agile or similar methodologies.

Responsibilities

• Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
• Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
• Implement controls and validation processes to prevent reporting errors and data inconsistencies.
• Maintain and develop the contract's performance reporting framework.
• Produce regular performance reports, dashboards and management information packs.
• Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
• Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
• Support the development and monitoring of continuous improvement action plans.
• Ensure contract governance requirements, procedures and controls are consistently applied.
• Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
• Conduct depot audits covering operational, health and safety and transport processes.
• Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
• Coordinate and support external audits, including NQA and other accreditation requirements.
• Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.

Skills

Organisational skills

Time management

People management

Project management

Tools

Prince2

Agile

Job description

Biffa Ltd is seeking a Contract Support Manager to act as the contract’s business analyst and performance assurance lead. You will ensure data integrity, manage performance reporting frameworks, and support compliance activities to improve service delivery and achieve contractual goals.

Working with operational managers, central support functions and clients, you will provide meaningful analysis and reporting to drive informed decisions and support continuous improvement across the Municipal