Contracts Administrator

Biffa Waste Services; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

Biffa Waste Services in High Wycombe is looking for a Contracts Administrator to provide dedicated admin support and ensure customer satisfaction. You’ll manage data accurately and uphold service standards.

You’ll own contract details, set up and amend customer contracts and services, and respond promptly to queries with a professional, customer‑focussed approach. Collaborating with internal teams, you’ll drive timely database updates, communicate service changes clearly to company locations,

Qualifications

• A sharp eye for detail and accuracy, even under pressure.
• A professional, customer-focused attitude with a proactive, positive approach.
• Resilience, reliability, and the ability to thrive in routine and change alike.
• A willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Own the Details: Manage and update customer data with accuracy on our company database.
• Be the Go-To Expert: Set up and amend customer contracts and services with precision.
• Customer-Centric Focus: Handle queries and requests professionally, ensuring we deliver on our service promises.
• Collaborate Across Teams: Work closely with internal departments to maintain exceptional customer satisfaction.
• Drive Results: Meet and exceed daily and weekly database administration goals.
• Keep Things Clear: Provide clear instructions to company locations about service changes.
• Follow Best Practices: Uphold and enforce departmental processes and procedures.

Job description

Contracts Administrator

High Wycombe | Full time | Permanent | £25174

A quick look at the role.

Join us as a Contracts Administrator, where you’ll play a pivotal role in delivering top-tier administrative support and ensuring customer satisfaction.

Your Core Responsibilities

• Own the Details: Manage and update customer data with accuracy on our company database.
• Be the Go-To Expert: Set up and amend customer contracts and services with precision.
• Customer-Centric Focus: Handle queries and requests professionally, ensuring we deliver on our service promises.
• Collaborate Across Teams: Work closely with internal departments to maintain exceptional customer satisfaction.
• Drive Results: Meet and exceed daily and weekly database administration goals.
• Keep Things Clear: Provide clear instructions to company locations about service changes.
• Follow Best Practices: Uphold and enforce departmental processes and procedures.

Our essential requirements

• A sharp eye for detail and accuracy, even under pressure.
• A professional, customer-focused attitude with a proactive, positive approach.
• Resilience, reliability, and the ability to thrive in routine and change alike.
• A willingness to learn and adapt in a fast-paced environment.

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.