Contracts Administrator

Biffa Group; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join Biffa Group in High Wycombe as a Contracts Administrator, delivering essential administrative support and exceptional customer service. You will manage customer data, set up and amend contracts, and work with internal teams to ensure satisfaction and accurate service delivery.

We seek detail-oriented professionals who thrive on routine yet adapt quickly to change, maintaining processes while supporting continuous improvement in a busy waste-management environment.

Qualifications

• Precise data handling and input accuracy.
• Ability to manage customer data and update records.
• Ability to create and modify customer contracts with care.
• Strong focus on delivering great service to customers.

Responsibilities

• Own the data: update and maintain customer records accurately.
• Set up and amend customer contracts and services.
• Handle customer queries professionally and meet service promises.
• Collaborate with internal teams to uphold high customer satisfaction.
• Aim to meet daily and weekly database administration targets.
• Provide clear instructions to company locations about service changes.
• Follow established processes and procedures.

Skills

Data entry

Contract management

Customer service

Attention to detail

Team collaboration

Tools

CRM software

Job description

High Wycombe | Full time | Permanent | £25174

A quick look at the role.

Join us as a Contracts Administrator, where you'll play a pivotal role in delivering top-tier administrative support and ensuring customer satisfaction.

Your Core Responsibilities

• Own the Details: Manage and update customer data with accuracy on our company database
• Be the Go-To Expert: Set up and amend customer contracts and services with precision
• Customer-Centric Focus: Handle queries and requests professionally, ensuring we deliver on our service promises
• Collaborate Across Teams: Work closely with internal departments to maintain exceptional customer satisfaction
• Drive Results: Meet and exceed daily and weekly database administration goals
• Keep Things Clear: Provide clear instructions to company locations about service changes
• Follow Best Practices: Uphold and enforce departmental processes and procedures

Our Essential Requirements

• A sharp eye for detail and accuracy, even under pressure
• A professional, customer-focused attitude with a proactive, positive approach
• Resilience, reliability, and the ability to thrive in routine and change alike
• A willingness to learn and adapt in a fast-paced environment

We're here to change the way people think about waste.

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.