Hazardous Waste Site Administrator

Biffa Waste Services; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Ongoing career development

Job summary

Biffa is seeking an Administrator for the Hazardous Waste Site team in Cardiff. This role offers an opportunity to support revenue generation and ensure compliance through precise administrative duties, data entry, and strong customer service.

You will scan and file paperwork, produce reports, and work closely with Customer Service and Regional Operations to keep information accurate and up to date. Site-based, desk-based tasks with a focus on accuracy.

Qualifications

• GCSEs in Maths and English are required.
• Experience working in a busy office environment.
• Proficient with Microsoft Office, especially Excel.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Excellent written and verbal communication skills.
• Professional telephone manner with a customer-focused approach.
• High level of accuracy and attention to detail.
• Willingness to learn and adapt to business needs.

Responsibilities

• Accurately confirm daily work undertaken to support revenue generation.
• Scan and upload site paperwork to the central system daily.
• Input data to produce hazardous waste returns and maintain site compliance.
• Answer and manage incoming telephone calls professionally, delivering excellent customer service.
• Maintain site filing systems to company standards.
• Contact customers to confirm vehicle attendance appointments.
• Produce weekly, monthly and quarterly reports for operations and compliance.
• Collaborate with Customer Service and Regional Operations to resolve queries and keep information up to date.
• Support the Site Manager with other reasonable administrative duties.

Skills

Admin experience

Attention to detail

Communication skills

Organisational skills

Telephone manner

Customer service

Accuracy

Education

GCSEs in Maths and English

A Levels or equivalent

Tools

Microsoft Office

Excel

Job description

Biffa is seeking an Administrator for the Hazardous Waste Site team in Cardiff. This role offers an opportunity to support revenue generation and ensure compliance through precise administrative duties, data entry, and strong customer service.

You will scan and file paperwork, produce reports, and work closely with Customer Service and Regional Operations to keep information accurate and up to date. Site-based, desk-based tasks with a focus on accuracy.