Contracts Administrator: Precision & Customer Focus

Biffa Waste Services; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

Biffa Waste Services in High Wycombe is looking for a Contracts Administrator to provide dedicated admin support and ensure customer satisfaction. You’ll manage data accurately and uphold service standards.

You’ll own contract details, set up and amend customer contracts and services, and respond promptly to queries with a professional, customer‑focussed approach. Collaborating with internal teams, you’ll drive timely database updates, communicate service changes clearly to company locations,

Qualifications

• A sharp eye for detail and accuracy, even under pressure.
• A professional, customer-focused attitude with a proactive, positive approach.
• Resilience, reliability, and the ability to thrive in routine and change alike.
• A willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Own the Details: Manage and update customer data with accuracy on our company database.
• Be the Go-To Expert: Set up and amend customer contracts and services with precision.
• Customer-Centric Focus: Handle queries and requests professionally, ensuring we deliver on our service promises.
• Collaborate Across Teams: Work closely with internal departments to maintain exceptional customer satisfaction.
• Drive Results: Meet and exceed daily and weekly database administration goals.
• Keep Things Clear: Provide clear instructions to company locations about service changes.
• Follow Best Practices: Uphold and enforce departmental processes and procedures.

Job description

Biffa Waste Services in High Wycombe is looking for a Contracts Administrator to provide dedicated admin support and ensure customer satisfaction. You’ll manage data accurately and uphold service standards.

You’ll own contract details, set up and amend customer contracts and services, and respond promptly to queries with a professional, customer‑focussed approach. Collaborating with internal teams, you’ll drive timely database updates, communicate service changes clearly to company locations,