Contract Manager, Waste Solutions (Remote – NW Region)

Biffa; Manchester; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Car or allowance

Generous pension scheme

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Job summary

Biffa is recruiting a Contract Manager to own complex contracts across the Northwest region, delivering safer waste solutions and first-class account management from a home-based setup. You will drive service delivery, performance against EBIT targets, and continuous improvement while maintaining strict health and safety standards on client sites within our Specialist Services Division.

This maternity cover role requires strong stakeholder engagement, commercial acumen and the ability to lead a

Qualifications

• Knowledge of waste management with account management experience.
• Understanding of lean methodology and clearly defined KPIs.
• Proven track record of delivering continuous improvement within an operational or service environment.
• Full, current UK car driving licence.

Responsibilities

• Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
• Manage monthly profit and loss across a designated contract portfolio.
• Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
• Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Skills

Waste management

Account management

Lean methodology

KPIs

Job description

Biffa is recruiting a Contract Manager to own complex contracts across the Northwest region, delivering safer waste solutions and first-class account management from a home-based setup. You will drive service delivery, performance against EBIT targets, and continuous improvement while maintaining strict health and safety standards on client sites within our Specialist Services Division.

This maternity cover role requires strong stakeholder engagement, commercial acumen and the ability to lead a