Contracts Administrator: Detail-Driven, Customer-Focused

Biffa Group; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

Biffa Group in High Wycombe is seeking a Contracts Administrator to provide essential administrative support and ensure customer satisfaction. You will own customer data, set up and amend contracts, and handle queries with a proactive approach.

Join a team focused on delivering reliable service, collaborating across departments to uphold processes, and driving daily database targets in a fast-paced environment.

Qualifications

• :A sharp eye for detail and accuracy, even under pressure.
• :A professional, customer-focused attitude with a proactive, positive approach.
• :Resilience, reliability, and the ability to thrive in routine and change alike.
• :A willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Own the Details: Manage and update customer data with accuracy on our company database.
• Be the Go-To Expert: Set up and amend customer contracts and services with precision.
• Customer-Centric Focus: Handle queries and requests professionally, ensuring we deliver on our service promises.
• Collaborate Across Teams: Work closely with internal departments to maintain exceptional customer satisfaction.
• Drive Results: Meet and exceed daily and weekly database administration goals.
• Keep Things Clear: Provide clear instructions to company locations about service changes.
• Follow Best Practices: Uphold and enforce departmental processes and procedures.

Skills

Attention to detail

Customer service

Organisational skills

Time management

Job description

Biffa Group in High Wycombe is seeking a Contracts Administrator to provide essential administrative support and ensure customer satisfaction. You will own customer data, set up and amend contracts, and handle queries with a proactive approach.

Join a team focused on delivering reliable service, collaborating across departments to uphold processes, and driving daily database targets in a fast-paced environment.