Contracts Administrator

Confidential; Manchester, Salford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Randstad Sourceright in Manchester is seeking a proactive Contracts Administrator to provide administrative support for service contracts. You will manage orders, renewals, and customer inquiries.

You will maintain contract records, handle invoicing queries, and collaborate across teams to ensure timely delivery. A meticulous, customer‑focused professional with strong Office skills and ERP exposure is ideal; this on‑site 12‑month role offers a dynamic, collaborative environment.

Qualifications

• Deliver high standard of customer service and retention.
• Work independently and in a high-pressure environment.
• Maintain contract data and customer records accurately.
• Understand invoices, payment terms and customer requirements.

Responsibilities

• Process and administer all service contract orders.
• Produce renewal and service credit quotations.
• Manage cancellations and terminations; issue POs.
• Prepare contracts for renewal to ensure uninterrupted service.
• Raise quotations for new and existing contracts.
• Handle payment term reviews and invoice queries.
• Maintain contract records and filing systems.
• Provide support to contract customers via phone and email.
• Manage customer service contracts inbox and respond to queries.
• Create and maintain service tickets in the ticketing system.
• Maintain data quality across contract, rota, iBase and customer databases.

Skills

Customer service

Attention to detail

MS Office

Communication

Tools

SAP

Purchase order processing

Job description

Job title: Contracts Administrator

Location: Manchester

Contract length: 12 months

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a proactive, self-motivated Administrator to join our Manchester team to provide vital administrative support for key project initiatives. This is a fantastic opportunity to work within a supportive team where your organisational skills will directly impact our success. Some of the duties will include but are not limited to:

• - Processing and administering all service contract orders.
• - Producing contract renewal quotations and service credit quotations.
• - Managing cancellation activities, producing cancellation reports, issuing purchase order chase communications, and processing contract terminations where required.
• - Preparing contracts for renewal and prolongation to ensure uninterrupted customer service.
• - Raising quotations for new and existing contract requirements in line with customer needs.
• - Undertaking commercial administration tasks, including payment term reviews, invoice query resolution and credit checks.
• - Maintaining accurate contract records and managing contract documentation within company filing systems.
• - Providing professional support to contract customers via telephone and email.
• - Shared responsibility for managing the customer service contracts inbox & customer queries received within Assist, ensuring all customer queries, requests and correspondence are responded to accurately, professionally and within agreed timescales
• - Creating and maintaining service tickets within the designated ticketing system.
• - Maintaining high standards of data quality across contract, rota, iBase and customer database systems.

Essential Requirements:

• - Customer-focused mindset, with experience of delivering a high standard of customer service and a commitment to creating positive customer experiences for retention.
• - Ability to work independently and collaboratively, in a high-pressure environment.
• - High level of accuracy, ensuring contract data, customer records and documentation are maintained to the highest standard.
• - Commercial awareness, with an understanding of contract administration processes, invoice queries, payment terms and customer requirements.
• - Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word & Teams.
• - Experience of SAP and purchase order processing would be advantageous, although training can be provided for the right candidate.

Desirable Requirements:

• - Experience using an ERP system such as SAP (or Sage or similar)