Contract Works Officer, AM North & West Contract Team

Birmingham City Council; West Midlands; Hybrid; GBP 37.000 - 46.000; Vollzeit

Zusammenfassung

Birmingham City Council is seeking a proactive Repairs Contracts Works Officer to support delivery and management of responsive repairs, maintenance and capital works across the housing stock in the North of the City.

The role focuses on ensuring works are completed on programme, to budget and to required standards, with a strong link between contractors, internal teams and residents. Hybrid working and a focus on safety and performance are key.

Qualifikationen

• Excellent communication and interpersonal skills for working with contractors, residents and internal teams.
• Experience managing repairs and maintenance contracts and monitoring performance.

Aufgaben

• Support management and monitoring of repairs and maintenance contracts to ensure compliance with legislation and contractual obligations.
• Diagnose building defects and specify solutions.
• Coordinate access and works delivery with contractors, internal teams and residents.
• Maintain records and documentation for audits and performance reporting.
• Assist with KPI monitoring, service delivery costs and contractor compliance.
• Support health and safety processes related to repairs and maintenance works.

Kenntnisse

Communication skills

Contract management

Problem solving

Organisational skills

IT skills

Driving licence

Ausbildung

ONC/D or BTEC in Construction

Jobbeschreibung

Repairs Surveyor
Known as Contracts Work Officer within Birmingham City Council

Permanent

Grade C- £36,581 -£45,529

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

About the Role

Birmingham City Council are seeking a proactive and experienced Repairs Contracts Works Officer to support the effective delivery and management of responsive repairs, maintenance, and capital works across the Council's housing stock in the North of the City.

The postholder will play a key role in ensuring repairs are delivered efficiently, contract performance is maintained, resident safety is prioritised, and service quality is consistently achieved. You will act as a technical and operational link between contractors, internal teams, and residents, ensuring works are completed to programme, budget, and required standards.

This is an essential role in supporting the Council's responsibilities as a landlord and maintaining safe, well-maintained homes.

Key Responsibilities

• Support the management and monitoring of repairs and maintenance contracts to ensure compliance with relevant legislation, policy, and contractor contractual obligations.
• Strong technical knowledge, with the ability to diagnose building defects and specify solutions
• Excellent communication and interpersonal skills, with the ability to build effective relationships
• Experience managing contractors and ensuring high-quality service delivery
• A proactive and organised approach, with the ability to manage a varied workload
• Assist with contract performance management, including monitoring KPIs, service delivery, costs, and contractor compliance.
• Investigate customer complaints, councillor enquires, Ombudsman enquires, defects, and service failures, ensuring issues are resolved promptly and effectively.
• Liaise with contractors, internal colleagues, and residents to coordinate access, works delivery, and customer communication.
• Maintain accurate records, reports, and documentation, supporting audits, performance reporting, and compliance requirements.
• Support continuous improvement in service delivery, resident satisfaction, and health and safety standards.
• Contribute to risk management, safeguarding, and health & safety processes related to repairs and maintenance works.

Essential Qualifications

• A relevant qualification in building, construction (e.g. ONC/D, BTEC in Construction, Building Surveying, Building Services, or demonstrable equivalent)
• Knowledge of housing repairs legislation, building maintenance standards, and landlord compliance responsibilities.

Experience

• Experience of working in a housing repairs, maintenance, or property compliance environment, preferably within housing or local authority settings.
• Experience of monitoring contractor performance and quality of works.
• Experience of inspecting or overseeing repairs and maintenance works across residential properties.
• Experience of working with residents/customers and handling service issues or complaints.

Skills, Knowledge and Abilities

• Sound working knowledge of housing repairs processes, building maintenance standards, and landlord responsibilities.
• Ability to interpret technical reports, specifications, and repair-related documentation.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Good written and verbal communication skills, including report writing and customer engagement.
• Ability to work collaboratively with internal teams and external contractors.
• Competent IT skills, including the use of housing management or repairs systems.
• A proactive, problem-solving approach with attention to detail and quality.
• Full UK driving licence and access to a vehicle is essential for this role.

This role will involve hybrid and lone working.

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements.

Job Description and PersonSpecification