Contract Works Officer

Birmingham City Council; Birmingham; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Excellent terms and conditions

Generous annual leave

Great pension scheme

Well-being support

Annual travel passes

Discounts at city centre venues

Job summary

Birmingham City Council seeks a proactive Repairs Contracts Works Officer to support delivery of responsive repairs, maintenance and capital works across the Council's housing stock in the North of the City. You will link contractors, internal teams and residents to ensure works are completed to programme, budget and required standards, while upholding safety and compliance.

A relevant construction qualification and strong contract management experience are essential.

Qualifications

• Experience managing repairs contracts and ensuring compliance.
• Ability to diagnose building defects and specify solutions.
• Experience with contract performance management and KPI monitoring.
• Full UK driving licence and access to a vehicle.
• Knowledge of housing repairs legislation and landlord responsibilities.

Responsibilities

• Support management and monitoring of repairs and maintenance contracts.
• Coordinate access and works delivery with contractors, residents, and internal teams.
• Monitor KPIs, costs, and contractor compliance.
• Investigate and resolve customer complaints and service failures.
• Maintain records and reports for audits and performance reporting.
• Contribute to health and safety and safeguarding processes.

Skills

Contract management

Contractor management

Performance monitoring

Building defects diagnosis

Communication skills

Health and safety

Organisational abilities

Education

ONC/D

BTEC in Construction

Building Surveying

Building Services

Tools

Housing management system

Job description

Birmingham City Council are seeking a proactive and experienced Repairs Contracts Works Officer to support the effective delivery and management of responsive repairs, maintenance, and capital works across the Council's housing stock in the North of the City. The postholder will play a key role in ensuring repairs are delivered efficiently, contract performance is maintained, resident safety is prioritised, and service quality is consistently achieved. You will act as a technical and operational link between contractors, internal teams, and residents, ensuring works are completed to programme, budget, and required standards. This is an essential role in supporting the Council's responsibilities as a landlord and maintaining safe, well-maintained homes.

Key Responsibilities

• Support the management and monitoring of repairs and maintenance contracts to ensure compliance with relevant legislation, policy, and contractor contractual obligations.
• Strong technical knowledge, with the ability to diagnose building defects and specify solutions
• Excellent communication and interpersonal skills, with the ability to build effective relationships
• Experience managing contractors and ensuring high-quality service delivery
• A proactive and organised approach, with the ability to manage a varied workload
• Assist with contract performance management, including monitoring KPIs, service delivery, costs, and contractor compliance.
• Investigate customer complaints, councillor enquires, Ombudsman enquires, defects, and service failures, ensuring issues are resolved promptly and effectively.
• Liaise with contractors, internal colleagues, and residents to coordinate access, works delivery, and customer communication.
• Maintain accurate records, reports, and documentation, supporting audits, performance reporting, and compliance requirements.
• Support continuous improvement in service delivery, resident satisfaction, and health and safety standards.
• Contribute to risk management, safeguarding, and health & safety processes related to repairs and maintenance works.
  A relevant qualification in building, construction (e.g. ONC/D, BTEC in Construction, Building Surveying, Building Services, or demonstrable equivalent)
• Knowledge of housing repairs legislation, building maintenance standards, and landlord compliance responsibilities.

Experience

• Experience of working in a housing repairs, maintenance, or property compliance environment, preferably within housing or local authority settings.
• Experience of monitoring contractor performance and quality of works.
• Experience of inspecting or overseeing repairs and maintenance works across residential properties.
• Experience of working with residents/customers and handling service issues or complaints.

Skills, Knowledge and Abilities

• Sound working knowledge of housing repairs processes, building maintenance standards, and landlord responsibilities.
• Ability to interpret technical reports, specifications, and repair-related documentation.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Good written and verbal communication skills, including report writing and customer engagement.
• Ability to work collaboratively with internal teams and external contractors.
• Competent IT skills, including the use of housing management or repairs systems.
• A proactive, problem-solving approach with attention to detail and quality.
• Full UK driving licence and access to a vehicle is essential for this role.
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

We focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.