Contract Support Specialist - Facilities & Client Service

CBRE Group, Inc.; Oxford; On-site; GBP 20,000 - 28,000; Full time

Job summary

CBRE Group, Inc. in Oxford is seeking a Contract Support to provide exceptional customer service and business support within the CBRE Global Workplace Solutions team.

You will respond to calls and emails, manage quotations and purchase orders, and coordinate with site teams to ensure on-time delivery under the contract. The role requires good communication, strong organisation, and the ability to work to tight SLAs.

Qualifications

• GCSE English and Maths at minimum level.
• A-Level or HNC would be beneficial.
• Experience in a customer-facing role in a medium-sized business.
• Excellent command of English, both written and spoken.
• Strong organisational and communication skills.
• Ability to work systematically and use own initiative.

Responsibilities

• Provide professional customer service, answer calls and emails promptly.
• Determine fault priority based on information from the client.
• Coordinate quotations and purchase orders with site teams and head office.
• Manage the supply chain and ensure attendance within SLAs.
• Raise and assign work orders to relevant resources and track progress.
• Ensure QHSE documentation is maintained and accessible.
• Maintain on-site PPM records, reactive tasks, and reporting.
• Keep staff records updated and communicate with internal/external teams.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multitasking

Initiative

Education

GCSE English and Maths

A-Level/HNC

Tools

Outlook

Word

Excel

Access

PowerPoint

Dynamics

Concept

Maximo

Job description

CBRE Group, Inc. in Oxford is seeking a Contract Support to provide exceptional customer service and business support within the CBRE Global Workplace Solutions team.

You will respond to calls and emails, manage quotations and purchase orders, and coordinate with site teams to ensure on-time delivery under the contract. The role requires good communication, strong organisation, and the ability to work to tight SLAs.