Contract Support & Client Operations Coordinator

CBRE, Inc.; King's Sutton; On-site; GBP 26,000 - 34,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Contract Support to join on a contract in Oxford. The role focuses on delivering excellent customer service and business support, aligning with contract scope and client expectations.

You will handle calls and emails, prioritise faults, and coordinate with site teams and head office to ensure timely quotations and purchase orders. Key duties include managing the supply chain to meet SLAs and driving engineers to attend callouts within required

Qualifications

• GCSE English and Maths or equivalent are required.
• Proficiency with Microsoft Office applications is essential.
• Experience with enterprise software like Dynamics, Concept or Maximo is a plus.
• Experience in a customer-facing role within a medium-sized business is preferred.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Provide professional customer support via calls and emails.
• Determine fault priority based on client information.
• Liaise with site teams and head office for quotations and PO processing.
• Manage supply chain to meet SLA targets.
• Drive engineering teams to attend callouts within SLA.

Skills

Communication skills

Organizational skills

Teamwork

Customer service

Attention to detail

Education

GCSE English & Maths

A‑Level/HNC desirable

Tools

Outlook

Word

Excel

Access

PowerPoint

Dynamics

Concept

Maximo

Job description

CBRE Global Workplace Solutions is seeking a Contract Support to join on a contract in Oxford. The role focuses on delivering excellent customer service and business support, aligning with contract scope and client expectations.

You will handle calls and emails, prioritise faults, and coordinate with site teams and head office to ensure timely quotations and purchase orders. Key duties include managing the supply chain to meet SLAs and driving engineers to attend callouts within required