Contract Support

CBRE, Inc.; King's Sutton; On-site; GBP 26,000 - 34,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Contract Support to join on a contract in Oxford. The role focuses on delivering excellent customer service and business support, aligning with contract scope and client expectations.

You will handle calls and emails, prioritise faults, and coordinate with site teams and head office to ensure timely quotations and purchase orders. Key duties include managing the supply chain to meet SLAs and driving engineers to attend callouts within required

Qualifications

• GCSE English and Maths or equivalent are required.
• Proficiency with Microsoft Office applications is essential.
• Experience with enterprise software like Dynamics, Concept or Maximo is a plus.
• Experience in a customer-facing role within a medium-sized business is preferred.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Provide professional customer support via calls and emails.
• Determine fault priority based on client information.
• Liaise with site teams and head office for quotations and PO processing.
• Manage supply chain to meet SLA targets.
• Drive engineering teams to attend callouts within SLA.

Skills

Communication skills

Organizational skills

Teamwork

Customer service

Attention to detail

Education

GCSE English & Maths

A‑Level/HNC desirable

Tools

Outlook

Word

Excel

Access

PowerPoint

Dynamics

Concept

Maximo

Job description

To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with

Job Description

Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in Oxford. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

RESPONSIBILITIES

• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA's
• Driving the engineering team to attend to all callouts within required SLA's

PERSON SPECIFICATION

• Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial
• Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
• Experience of using Dynamics, Concept, Maximo.
• Experience Experience of a similar customer facing role in a medium-sized business.
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach.
• Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.
• Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.