Contract Support Specialist - Client Ops & Billing

CBRE Global Workplace Solutions (GWS); Titchfield; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Zusammenfassung

CBRE Global Workplace Solutions (GWS) is seeking a diligent Contract Support to join our team in the United Kingdom. You will assist with quotations and purchase orders, manage the contract scope, and ensure work aligns with SLAs and client expectations.

In this role, you will liaise between site teams and head office, raise and assign work orders, monitor billing readiness, and support month-end processes. Attention to detail and proactive communication are essential.

Qualifikationen

• Customer service experience recommended.
• Ability to liaise with site teams and head office.
• Understanding of contract scope and SLA constraints.

Aufgaben

• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA’s
• Obtain a comprehensive understanding of the contract scope and ensure all work aligns with it
• Raise and assign work orders to relevant resources
• Identify and implement innovations to enhance performance and meet client expectations
• Promote CBRE culture throughout teams
• Monitor calls from customers to completion and update records
• Allocate internal engineers to call outs and maintenance visits, ensuring SLA targets are met
• Promote and maintain company culture
• Communicate effectively with internal teams and external customers
• Familiarise with daily operations and contract scope
• Undertake other duties as required by management
• Administrate web quotes and WOM report with Extra Works Manager
• Prepare sign-off sheets and billing checklists for month-end billing
• Complete MIP checklist for month-end billing
• Ensure extra works invoices are submitted to client promptly

Jobbeschreibung

CBRE Global Workplace Solutions (GWS) is seeking a diligent Contract Support to join our team in the United Kingdom. You will assist with quotations and purchase orders, manage the contract scope, and ensure work aligns with SLAs and client expectations.

In this role, you will liaise between site teams and head office, raise and assign work orders, monitor billing readiness, and support month-end processes. Attention to detail and proactive communication are essential.