Contract Support & Helpdesk Specialist

CBRE Group, Inc.; St Albans; On-site; GBP 30,000 - 38,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support to provide exceptional customer service and business support within the Global Workplace Solutions unit in the UK.

The role focuses on understanding client needs, coordinating with site teams and head office, and ensuring timely, compliant quotations and purchase orders. The successful candidate will manage the supply chain, drive on-site engineers to attend callouts within SLAs, and maintain essential documentation while upholding CBRE culture and

Qualifications

• Good basic education to GCSE (or equivalent), including English and Maths qualifications.
• Very proficient in Outlook, Word, Excel, Access and PowerPoint; Excel skills should include basic functions and v-lookups.
• Experience using Dynamics, Concept and Maximo.
• Experience in a similar customer-facing role in a medium-sized business.
• Excellent command of English with strong verbal and written communication.
• Must be detail conscious, accurate and methodical; strong organizational and communication skills.

Responsibilities

• Provide support to the client and answer calls and emails in a professional and timely manner.
• Determine the nature and priority of faults based on information provided by the client.
• Liaise with site teams and head office to ensure accurate processing of quotations and purchase orders.
• Manage the supply chain and drive attendance within required SLAs.
• Drive the engineering team to attend callouts within SLA.
• Ensure all work is carried out within the contract scope.
• Raise and assign work orders to relevant resources.
• Identify and implement innovations to enhance performance and meet client expectations.
• Maintain QHSE documentation and keep records up to date.
• On-site system ownership for PPM records, reactives and reporting.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Education

GCSE English & Maths

A-Level/HNC beneficial

Tools

Outlook

Word

Excel

Access

PowerPoint

Dynamics

Concept

Maximo

Job description

CBRE Group, Inc. is seeking a Contract Support to provide exceptional customer service and business support within the Global Workplace Solutions unit in the UK.

The role focuses on understanding client needs, coordinating with site teams and head office, and ensuring timely, compliant quotations and purchase orders. The successful candidate will manage the supply chain, drive on-site engineers to attend callouts within SLAs, and maintain essential documentation while upholding CBRE culture and