Contract Support & Helpdesk Coordinator

CBRE Local UK; St Albans; On-site; GBP 24,000 - 32,000; Full time

Job summary

CBRE Local UK is seeking a Contract Support to deliver exceptional customer service and business support within the facilities management team. You will respond to client calls and emails, assess fault priority, and process quotations and purchase orders in line with contract scope.

The role requires strong communication, organisational skills and the ability to collaborate with site teams and head office. You will help drive performance, maintain records and support daily operations to meet

Qualifications

• GCSE English and Maths qualifications are required.
• A-Level or HNC is beneficial.
• Experience using business software like Dynamics, Concept and Maximo is preferred.

Responsibilities

• Provide professional client support via calls and emails.
• Determine fault priority based on client information.
• Raise and assign work orders to resources; liaise with site teams.
• Ensure SLA adherence and coordinate with engineering teams.
• Maintain contract scope and ensure work stays within defined boundaries.
• Promote CBRE culture and maintain QAHE documentation.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Team player

Education

GCSE English & Maths

A-Level/HNC

Tools

Outlook

Word

Excel

PowerPoint

Access

Dynamics

Maximo

Job description

CBRE Local UK is seeking a Contract Support to deliver exceptional customer service and business support within the facilities management team. You will respond to client calls and emails, assess fault priority, and process quotations and purchase orders in line with contract scope.

The role requires strong communication, organisational skills and the ability to collaborate with site teams and head office. You will help drive performance, maintain records and support daily operations to meet