Contract Support Specialist – Facilities & SLA

CBRE Group, Inc.; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

CBRE Global Workplace Solutions in Oxford is seeking a Contract Support on a fixed-term contract to provide exceptional customer service and business support. The role focuses on understanding client needs, processing quotations and orders, and coordinating with site teams and head office to meet SLA.

You will manage calls and emails professionally, handle contract scope alignment, maintain records, and support improvement initiatives while promoting CBRE culture and working within QHSE

Qualifications

• GCSE English and Maths at minimum; A-Level/HNC beneficial.
• Proficient in Microsoft Office suite; familiarity with business systems.
• Experience in a customer-facing role is desirable.

Responsibilities

• Provide professional client and email/phone support.
• Prioritize and route faults and requests based on information from clients.
• Coordinate quotations, purchase orders, and site/head-office communications.
• Ensure contract scope is followed and work is scheduled within SLAs.
• Maintain QHSE documentation and site records.
• Support the engineering team and contract management activities.

Skills

Customer service

Communication

Organizational skills

Education

GCSE English and Maths

A-Level/HNC beneficial

Tools

Outlook

Word

Excel

Access

PowerPoint

Dynamics

Concept

Maximo

Job description

CBRE Global Workplace Solutions in Oxford is seeking a Contract Support on a fixed-term contract to provide exceptional customer service and business support. The role focuses on understanding client needs, processing quotations and orders, and coordinating with site teams and head office to meet SLA.

You will manage calls and emails professionally, handle contract scope alignment, maintain records, and support improvement initiatives while promoting CBRE culture and working within QHSE