Contract Support & Helpdesk - Hybrid London

CBRE Group, Inc.; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

CBRE Group, Inc. in London seeks a Contract Support to deliver exceptional customer service and business support across the contract.

The role focuses on understanding client needs, coordinating with site teams and head office, and ensuring work is completed within the defined contract scope and SLA targets. You will use MS Office tools (Outlook, Word, Excel, PowerPoint) and facilities management systems to process calls, quotations and work orders, driving continuous improvement and CBRE

Qualifications

• GCSE English and Maths GCSE-equivalent; strong literacy and numeracy.
• A-Level or HNC can be advantageous for progression.
• Proficiency with MS Office suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide professional calls and email support to clients.
• Prioritise faults and determine urgency based on client information.
• Coordinate quotations and purchase orders with site teams and head office.
• Manage the supply chain and ensure SLA compliance for calls and visits.
• Assign work orders and drive engineering team attendance on callouts.
• Maintain QHSE docs and ensure contract scope compliance.
• Act as on-site key user for PPM records, reactive work and reporting.

Skills

Outlook

Word

Excel

Access

PowerPoint

Dynamics

Concept

Maximo

Customer service

Education

GCSE English & Maths

A-Level/HNC beneficial

Tools

Dynamics

Concept

Maximo

Job description

CBRE Group, Inc. in London seeks a Contract Support to deliver exceptional customer service and business support across the contract.

The role focuses on understanding client needs, coordinating with site teams and head office, and ensuring work is completed within the defined contract scope and SLA targets. You will use MS Office tools (Outlook, Word, Excel, PowerPoint) and facilities management systems to process calls, quotations and work orders, driving continuous improvement and CBRE