Contract Support Manager

AuB Talent; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading environmental services provider is seeking a motivated Contract Support Manager to ensure smooth operational activities in Greater London. Responsibilities include managing complaints, overseeing equipment maintenance, and coordinating with teams. The ideal candidate will possess excellent communication skills, attention to detail, and experience in environmental services. Join a dedicated team with opportunities for training and career progression in a meaningful work environment.

Benefits

Opportunities for training and development

Friendly, collaborative team environment

Qualifications

• Experience in environmental services, facilities, or contract administration is an advantage.
• Confident reviewing data, footage, and evidence with accuracy.

Responsibilities

• Respond to, log, and investigate complaints.
• Review relevant facts and assess each case accurately.
• Collate findings into clear reports and provide recommendations.
• Manage and organise equipment maintenance on site.
• Communicate professionally with all stakeholders.

Skills

Strong administrative and organisational skills

Excellent written and verbal communication abilities

Ability to manage multiple tasks and deadlines

Proactive, solution-focused mindset

Job description

Contract Support Manager - Environmental Services

Location: London - (North)
Contract Type: Interim - FT 6 months
Salary: £40k - £50k

We are looking for a motivated Contract Support professional to join our team and help ensure the smooth delivery of operational activities for our client. Are you organised, proactive, and committed to supporting high‑quality environmental services?

About the Role

In this role, you will support contract performance, oversee key administrative tasks, and provide essential coordination between operational teams, construction colleagues, and the client. You will be responsible for managing equipment maintenance, assisting with investigations, and ensuring compliance and efficiency across the contract. This is an excellent opportunity for someone who thrives in a fast‑paced operational environment, enjoys problem‑solving, and is passionate about supporting successful outcomes.

Key Responsibilities

• Respond to, log, and investigate complaints raised by members of the client organisation
• Review all relevant facts, figures, and supporting evidence to assess each case accurately
• Analyse CCTV footage and supplementary data to establish timelines and verify events
• Collate findings into clear, concise reports and provide informed outcome recommendations
• Take responsibility for the management and organisation of equipment maintenance on site
• Collaborate with construction colleagues to coordinate and manage ad‑hoc construction projects during operational periods
• Support internal teams to resolve complaints and implement corrective actionsMaintain accurate records and ensure all investigations and maintenance activities meet compliance and quality standards
• Communicate clearly, professionally, and empathetically with all stakeholders

About You

• Strong administrative and organisational skills
• Excellent written and verbal communication abilities
• Confident reviewing data, footage, and evidence with a high level of accuracy
• Ability to manage multiple tasks and deadlines in a fast‑paced environment
• Experience in environmental services, facilities, construction support, or contract administration is an advantage
• Proactive, solution‑focused mindset with strong attention to detail

Why Join Us?

• Be part of a company dedicated to environmental improvement and sustainable operations
• Varied, meaningful work that supports safe and efficient service delivery
• Friendly, collaborative team environment
• Opportunities for training, development, and career progression