Insurance Renewals & Customer Care Specialist

Gallagher; Wakefield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

CII training

25 days holiday

Pension scheme

Life insurance 4x

Income protection

Private medical

Volunteer days

Stock purchase plan

Gym discount

Voucher portal

Emergency childcare

Job summary

Gallagher is hiring a Service and Renewals Advisor in Wakefield. You will support customers with renewals, prepare quotations, and communicate options clearly to ensure appropriate cover. Excellent customer service, attention to detail, and empathy are essential as you work with a supportive team to deliver a positive experience.

You’ll join a role with comprehensive training, benefits, and career progression opportunities within Gallagher’s global brokerage team.

Qualifications

• No previous insurance experience required.
• Ability to explain complex language in writing or over the phone.
• Attention to detail to accurately review and assess documentation.
• Empathy and ability to remain calm when dealing with customers.
• Customer service skills to deliver a positive customer experience.
• Computer literacy to use multiple systems.

Responsibilities

• Support customers with their insurance renewals, providing guidance and ensuring correct cover.
• Create and process renewal quotations, discuss policy options and changes to cover.
• Make and answer calls to gather information, provide updates and resolve questions or concerns.
• Deliver a smooth and positive customer experience, ensuring customers feel valued and confident in our products and service.
• Build strong relationships with customers to encourage retention through excellent service.

Skills

Customer service

Effective communication

Problem solving

Explain complex language

Empathy

Attention to detail

Computer literacy

Job description

Gallagher is hiring a Service and Renewals Advisor in Wakefield. You will support customers with renewals, prepare quotations, and communicate options clearly to ensure appropriate cover. Excellent customer service, attention to detail, and empathy are essential as you work with a supportive team to deliver a positive experience.

You’ll join a role with comprehensive training, benefits, and career progression opportunities within Gallagher’s global brokerage team.