Contract Performance Lead - Facilities & Compliance

Linaker; Warrington; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Mileage expenses

Hybrid working

Career progression

Health care

Life insurance

Job summary

Linaker is seeking a Performance Manager to coordinate contract governance, compliance, and client actions across allocated accounts. The role will provide clear performance oversight, maintain controls, and support escalation while the Account Manager retains overall contract accountability.

You will oversee compliance tracking, KPIs, and supplier performance, coordinating with engineers, helpdesk teams and clients to ensure service standards.

Qualifications

• Experience in facilities management, contract support or a similar operational role.
• Understanding of compliance tracking, PPM and reactive maintenance processes.
• Experience coordinating subcontractors and following up service delivery.
• Strong organisational skills, attention to detail and ability to manage competing deadlines.
• Clear communication and confidence working with clients, contractors and internal teams.
• Proactive problem‑solving approach, accountability and willingness to learn.

Responsibilities

• Coordinate contract governance, compliance tracking and client actions across allocated accounts.
• Oversee safety/compliance documentation, certifications and sign‑offs within delegated authority.
• Monitor KPIs, SLAs, attendance and quality of service, challenging under‑performance where needed.
• Support daily delivery of contracts, including PPM, reactive work orders and contract records.
• Attend site visits, client meetings and contract reviews, providing updates and following up actions.
• Assist with budgets, quotations, invoices and variations within delegated limits.
• Build relationships with clients and contractors to drive timely resolution of issues.
• Lead or support continuous improvement actions and governance meetings.

Skills

Facilities management

Contract support

Service coordination

Compliance tracking

PPM

Reactive maintenance

Subcontractors

Organisation

Communication

Excel

Microsoft Office

Problem solving

Education

Facilities management qualification

Tools

Excel

MS Office

Job description

Linaker is seeking a Performance Manager to coordinate contract governance, compliance, and client actions across allocated accounts. The role will provide clear performance oversight, maintain controls, and support escalation while the Account Manager retains overall contract accountability.

You will oversee compliance tracking, KPIs, and supplier performance, coordinating with engineers, helpdesk teams and clients to ensure service standards.