Contract Performance Manager

Linaker; Warrington; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Mileage expenses

Hybrid working

Career progression

Health care

Life insurance

Job summary

Linaker is seeking a Performance Manager to coordinate contract governance, compliance, and client actions across allocated accounts. The role will provide clear performance oversight, maintain controls, and support escalation while the Account Manager retains overall contract accountability.

You will oversee compliance tracking, KPIs, and supplier performance, coordinating with engineers, helpdesk teams and clients to ensure service standards.

Qualifications

• Experience in facilities management, contract support or a similar operational role.
• Understanding of compliance tracking, PPM and reactive maintenance processes.
• Experience coordinating subcontractors and following up service delivery.
• Strong organisational skills, attention to detail and ability to manage competing deadlines.
• Clear communication and confidence working with clients, contractors and internal teams.
• Proactive problem‑solving approach, accountability and willingness to learn.

Responsibilities

• Coordinate contract governance, compliance tracking and client actions across allocated accounts.
• Oversee safety/compliance documentation, certifications and sign‑offs within delegated authority.
• Monitor KPIs, SLAs, attendance and quality of service, challenging under‑performance where needed.
• Support daily delivery of contracts, including PPM, reactive work orders and contract records.
• Attend site visits, client meetings and contract reviews, providing updates and following up actions.
• Assist with budgets, quotations, invoices and variations within delegated limits.
• Build relationships with clients and contractors to drive timely resolution of issues.
• Lead or support continuous improvement actions and governance meetings.

Skills

Facilities management

Contract support

Service coordination

Compliance tracking

PPM

Reactive maintenance

Subcontractors

Organisation

Communication

Excel

Microsoft Office

Problem solving

Education

Facilities management qualification

Tools

Excel

MS Office

Job description

WELCOME TO LINAKER

For over 30 years Linaker has specialised in the creation and maintenance of tailor‑made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

ABOUT THE ROLE

Reporting to the Account Manager, the Performance Manager will coordinate contract governance, compliance, work‑in‑progress performance, contractor assurance and client actions across allocated accounts. The role will provide clear performance oversight, maintain effective controls, challenge under‑performance and support operational and commercial escalation, while the Account Manager retains overall contract accountability and final decision‑making authority.

WHAT YOU WILL BE RESPONSIBLE FOR

Compliance Management

• Take ownership of statutory, mandatory and contractual compliance tracking across allocated accounts.
• Monitor planned maintenance schedules, completion dates, certification and supporting evidence.
• Review and verify compliance documentation and complete sign‑off within delegated authority and competence.
• Identify overdue activities, gaps and risks; coordinate corrective actions and elevate where required.
• Maintain accurate compliance trackers, records and reports; support audits and client updates.

Supply Chain & Management

• Point of escalation for service providers delivering planned, reactive and remedial works.
• Monitor attendance, completion, quality, KPIs, SLAs and submission of compliance evidence.
• Challenge performance issues and support supplier reviews.
• Build effective working relationships for escalations to drive timely resolution of outstanding contractor actions.

Operational & Contract Management

• Support the Account Manager with daily delivery and performance of allocated contracts.
• Monitor PPM, reactive work orders, aged tasks, remedials and service escalations through to closure.
• Coordinate with engineers, helpdesk teams, contractors and clients to maintain service standards.
• Maintain/Support accurate CAFM and contract records and prepare operational and KPI reports.
• Attend site visits, client meetings and contract reviews, providing updates and following up actions.

Commercial & Client Support

• Assist with budget monitoring, cost control, quotations, purchase orders and additional works.
• Support review of contractor costs, invoices and contract variations within delegated limits.
• Build positive client relationships and respond promptly to operational and compliance queries.
• Identify opportunities to improve efficiency, service quality and value for money.

Learning & Development

• Work closely with the Account Manager to strengthen contract operations, financial awareness and client engagement.
• Take ownership of allocated performance, governance and improvement workstreams within delegated authority.
• Build capability to progress into a Contracts Manager or wider contract leadership role.

Work Environment

• Hybrid / Office-based with frequent travel to client sites.

Performance Governance Ownership

• Maintain the reactive and aged WIP overview, coordinating priorities, recovery actions and escalation through to closure.
• Oversee the statutory compliance tracker, ensuring risks, gaps and required corrective actions are visible and actively managed.
• Manage the client action tracker, maintaining clear ownership, due dates, progress updates and evidence of closure.
• Monitor contractor performance against agreed service, quality, compliance, KPI and SLA requirements.
• Coordinate commercial or contractual escalations, preparing accurate supporting information for Account Manager review and decision.
• Maintain the contractor risk and issue register, ensuring risks, controls, owners and mitigation actions remain current.
• Own and coordinate continuous improvement actions, tracking agreed benefits and completion.
• Support and lead contract‑level client relationship and governance meetings as delegated, ensuring actions and decisions are recorded and followed through.
• Plan and conduct subcontractor performance reviews, challenging under‑performance and agreeing measurable recovery actions.
• Act as process owner for allocated contract controls, maintaining consistent ways of working and promoting compliance with agreed procedures.
• Remain accountable for the scheduling of mobile engineers, using performance priorities, competence, availability and service requirements to guide allocation.

Audit & Assurance

• Coordinate and support audits of subcontractors, operational processes, permits, compliance records and engineering delivery.
• Record audit findings, allocate corrective actions, monitor completion and elevate unresolved or high‑risk issues.
• Verify that evidence, permits and service documentation are complete, accurate and suitable for contractual and compliance assurance.

KEY SKILLS & EXPERIENCE

Essential

• Experience in facilities management, contract support, service coordination or a similar operational role.
• Understanding of compliance tracking, PPM and reactive maintenance processes.
• Experience coordinating subcontractors and following up service delivery.
• Strong organisational skills, attention to detail and ability to manage competing deadlines.
• Clear communication and confidence working with clients, contractors and internal teams.
• Competence in Microsoft Office, particularly Excel, and ability to use multiple systems.
• Proactive problem‑solving approach, accountability and willingness to learn.

Desirable

• Experience using CAFM systems and preparing KPI or compliance reports.
• Knowledge of statutory maintenance, health and safety and contractor assurance.
• Understanding of SLAs, supplier performance, quotations and basic commercial processes.
• Relevant facilities management, engineering or health and safety qualification.

THE PACKAGE

• Competitive Salary.
• Mileage expenses can be claimed for business travel in line with company policy.
• Opportunity for progression.
• Flexibility for hybrid working.
• Health care, life insurance and medical insurance available after a qualifying period.