Contract Manager

Randstad CPE; Greater London; On-site; GBP 63,000 - 77,000; Full time

Job summary

Randstad CPE is seeking a Technical Contract Manager to lead hard FM services for a flagship UK headquarters in the City of London. You will oversee maintenance, compliance, and financial performance, acting as the senior technical advisor to the client and coordinating global standards with a focus on engineering excellence.

The role requires governance of statutory compliance, safety, and seamless facilities operations, with leadership across facilities teams and stakeholders, including

Qualifications

• Client-facing skills with senior stakeholders and executives.
• Strong commercial and financial acumen with P&L awareness.
• Demonstrated leadership of engineering and admin teams.

Responsibilities

• Lead strategic client partnership and executive reporting.
• Ensure statutory compliance and safety governance across the site.
• Oversee technical operations, asset resilience and budget control.
• Direct rota, 24/7 coverage and continuous improvement in service delivery.
• Scope and drive capital works and value-driven proposals.

Skills

Client-facing

Commercial acumen

Leadership

Presentation skills

Education

IOSH Managing Safely

NEBOSH General Certificate

IWFM / CIBSE / ILM/CMI

Job description

Job Title: Contract Manager (Building Services & Hard FM)

Client / Contract: High-end Commercial

Location: City of London

Remuneration: Up to £70,000 + bonus

Role Overview

We are seeking an accomplished, client-focused

Technical Contract Manager to lead engineering maintenance, commercial performance, and statutory compliance across the UK flagship headquarters of a prestigious global corporation in the City of London.

Key Responsibilities

1. Strategic Client Partnership & Stakeholder Diplomacy

Primary Client Ambassador: Act as the visible, daily senior technical advisor to the client's Facilities Director, Workplace Experience leads, and corporate department heads.

Executive Performance Reporting: Lead formal monthly and quarterly business reviews, delivering transparent, high-level presentations on SLA/KPI performance, asset condition, statutory compliance scores, and sustainability initiatives.

White-Glove Workplace Alignment: Integrate engineering delivery with the building's 5-star corporate workplace culture-ensuring acoustic comfort in executive meeting facilities, precise climate control across all occupied floors, and immediate, unobtrusive response times to business requests.

2. Technical Operations & Asset Resilience

Zero-Downtime Operations: Mitigate risk across mission-critical areas (such as on-site server rooms, data infrastructure, executive conference suites, and commercial catering facilities), ensuring robust business continuity protocols and emergency operating procedures (EOPs) are in place.

Pristine Plant Standards: Drive an "engineering-first" ethos across the site team, enforcing immaculate, audit-ready housekeeping across all plant rooms, riser cupboards, and technical workshops.

Full P&L Ownership: Hold direct accountability for contract profitability, driving margin retention, controlling labour and material expenditure, and managing Work in Progress (WIP), invoicing, and debt.

Extra Works & Capital Scoping (ACW): Partner with the client's real estate team to review the Forward Maintenance Register (FMR), proactively identifying asset aging, scoping technical specifications, and submitting profitable, competitive proposals for plant upgrades and churn works.

4. Statutory Compliance, Health & Safety

100% Audit Readiness: Guarantee zero-failure statutory compliance across all mechanical, electrical, and public health systems, maintaining flawless digital and physical logbooks (including ACoP L8 water hygiene, 18th Edition fixed wiring, F-Gas registers, PSSR, and Fire Safety).

Technical Appointments: Govern on-site Authorised Person (AP) and Competent Person (CP) safety rule regimes in collaboration with the corporate Authorising Engineer (AE).

5. People Leadership & Operational Culture

Team Direction & Mentorship: Direct, motivate, and mentor the resident engineering and administrative workforce, embedding a culture of professional pride, technical excellence, and proactive communication.

Resource & Rota Management: Govern shift patterns, holiday schedules, and the 24/7 emergency escalation/call-out rota to guarantee seamless operational coverage.

Person Specification

Experience & Background

Top-Tier Corporate FM Background: Demonstrable success as a Technical Contract Manager, Senior Engineering Manager, or Account Manager overseeing hard FM services within a flagship corporate headquarters, premier investment bank, or Grade A City landmark.

Commercial & Financial Acumen: Proven experience managing multi-million-pound contract budgets with full P&L ownership, margin improvement, and extensive extra-works delivery.

Technical Authority: Substantial technical depth across mechanical and electrical building services, enabling credible engagement with both resident engineers and senior non-technical client stakeholders.

Client-Facing Gravitas: Exceptional presentation and interpersonal skills, with the emotional intelligence and polish required to operate comfortably alongside senior corporate executives and C-suite leadership.

Qualifications & Accreditations

Health & Safety: IOSH Managing Safely (essential); NEBOSH General Certificate is highly preferred.

Management & Professional Membership: IWFM, CIBSE, or ILM/CMI qualification is desirable.

Compliance Knowledge: Comprehensive knowledge of SFG20, ACoP L8, CIBSE guidance, and commercial landlord-and-tenant lease boundaries.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.