Contract Manager

CBW Staffing Solutions; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

CBW Staffing Solutions is seeking a Contract Manager to oversee four commercial maintenance contracts across Central London. The role requires technical capability to manage electrical or mechanical facilities, lead site teams, and drive client satisfaction.

You will report to the Area General Manager and will be responsible for ongoing contract development and KPI achievement. Hours are 8-5, Monday to Friday, with an option to work from home when needed.

Qualifications

• Apprenticeship in electrical or mechanical trades with recognised level.

Responsibilities

• Manage and grow a portfolio of four commercial contracts across London.
• Lead and motivate site teams to deliver maintenance and PPM works to KPIs.
• Ensure high client satisfaction and maintain contractual levels, SLAs and monthly reviews.
• Attend meetings with client and senior management to review performance and opportunities.

Education

Recognised apprenticeship (electrical/mechanical)

Job description

Contract Manager – Leading FM Service Provider – Four commercial buildings - City of London - up to 75K

Would you like to work for an established, stable building maintenance contractor thatactuallyvaluestheirstaff?

Do you have experience of managing commercialmaintenance contracts?

One of the established names in the commercial building maintenance industry is looking to recruit a Contract Manager to be based in the City of London and to work across a portfolio of four commercial contracts.

They are looking for an individual from a strong technicalbackground who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams.

The role will also be reporting directly to the Area General Manager and will be responsible for managing and growing a small portfolioof commercial properties.

There are a number of existing clientswith where there are long term relationships and there will also be an opportunity to identifynew business opportunities.

Time will be spent across each of the locations in Central London and the hours of work are Monday to Friday, 8-5.

There will also be the option to work from home as and when needed.

Applicants for this role must be able to meet the following criteria:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

• Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
• Proven experience and involvement in managing multi-site businesses.
• Financial understandingincluding P&L and budgets.
• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.