Contract Manager

CBW Staffing Solutions Ltd; Greater London; On-site; GBP 68,000 - 83,000; Full time

Job summary

CBW Staffing Solutions Ltd is recruiting a Contract Manager to oversee Hard FM services in a prestigious Central London building. You will manage the on-site engineering team, drive maintenance programs, and ensure compliance and client satisfaction.

The role requires strong leadership, technical knowledge of M&E, and experience in a high-profile commercial environment with KPI and SLA accountability. Monday–Friday, 08:00–17:00, with focus on performance and safety.

Qualifications

• Experience delivering Hard FM services in large commercial buildings.
• Proven ability to lead engineering teams and manage client relationships.
• Strong budgeting and cost-control capabilities.

Responsibilities

• Reporting to the Operations Manager and leading the on-site engineering team.
• Oversee Hard FM service delivery across the building to high standards.
• Ensure Planned Preventative Maintenance and reactive work is completed efficiently.
• Monitor KPIs and SLAs to meet targets and maintain profitability.
• Maintain safety, compliance and environmental standards across the site.
• Coordinate maintenance activities, projects and shutdowns as required.
• Support contract reporting and attend client reviews.

Skills

Hard FM experience

People management

Client relationship

Budget management

Education

Engineering qualification (Electrical/Mechanical)

Job description

Contract Manager – FM Service Provider – Central London – Up to £75,000 per annum

CBW Staffing Solutions are currently recruiting for an experienced Contract Manager to oversee the delivery of Hard FM services within a prestigious commercial building in Central London. This is an excellent opportunity to join a leading FM service provider, taking full responsibility for the day-to-day operation of a high-profile commercial property and ensuring exceptional standards across engineering, compliance, client service and contract performance. The successful candidate will be a strong, technically minded Contract Manager with a proven background in Hard FM and commercial building maintenance, alongside excellent client-facing and people management skills.

Working Hours

Monday to Friday – 08:00am – 17:00pm

Key Responsibilities

• Reporting directly to the Operations Manager.
• Leading the day-to-day delivery of Hard FM services within a prestigious commercial building.
• Managing and developing the on-site engineering and supervisory team.
• Ensuring all Planned Preventative Maintenance (PPM) and reactive maintenance is completed efficiently and to the required standard.
• Monitoring contract KPIs and SLAs to ensure performance targets are consistently achieved.
• Taking responsibility for Health & Safety, statutory compliance and environmental standards across the building.
• Coordinating maintenance activities, shutdowns, lifecycle works and minor projects.
• Building and maintaining strong relationships with the client, tenants and key stakeholders.
• Ensuring compliance with statutory regulations, company policies and quality procedures.
• Leading recruitment, onboarding, training and performance management of the engineering team.
• Conducting appraisals, managing attendance and handling employee matters where required.
• Managing permit-to-work systems and ensuring safe systems of work are followed at all times.
• Producing contract reports and attending regular client and operational review meetings.
• Identifying opportunities to improve service delivery, operational efficiency and overall contract value.
• Providing technical support and guidance to the engineering team.
• Managing contract budgets, financial performance and profitability.

Requirements

• Engineering qualification in either Electrical or Mechanical disciplines – City & Guilds, HNC, HND, Degree or equivalent.
• Proven experience managing Hard FM services within a large commercial building or similar high-profile environment.
• Demonstrable experience managing engineering teams within a building maintenance environment.
• Strong technical knowledge of M&E building services, statutory compliance and Health & Safety legislation.
• Excellent communication, client-facing and stakeholder management skills.
• Ability to manage multiple priorities within a fast-paced commercial environment.
• Strong organisational, leadership and people management capabilities.
• Experience managing budgets, financial performance and contract profitability.