Contract Manager

Randstad NV; City Of London; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Bonus program

Job summary

Randstad NV is seeking a Contract Manager for Building Services & Hard FM to lead engineering maintenance, commercial performance, and statutory compliance across the UK flagship HQ in City of London.

The role focuses on strategic client partnership, financial management, and technical leadership, with a salary up to £70,000 plus bonus. Applicants should have strong FM background and relevant accreditations.

Qualifications

• Proven track record in Technical Contract/ FM management at flagship corporate HQ.
• Multi-million-pound contract budget management with P&L ownership.
• Strong client-facing and stakeholder diplomacy skills.
• Sound technical depth in mechanical/electrical building services.

Responsibilities

• Lead engineering maintenance, performance reporting, and compliance.
• Own P&L and control cost, WIP, invoicing.
• Govern safety regimes with AE and CP.
• Mentor and lead site teams and 24/7 rota.

Skills

Contract management

Team leadership

Client liaison

P&L ownership

Stakeholder management

Education

HND/HNC Building services

HND/HNC Electrical

Tools

Maximo

Excel

Job description

Job Title: Contract Manager (Building Services & Hard FM)

Client / Contract: High-end Commercial

Location: City of London

Remuneration: Up to £70,000 + bonus

Role Overview

We are seeking an accomplished, client-focused Technical Contract Manager to lead engineering maintenance, commercial performance, and statutory compliance across the UK flagship headquarters of a prestigious global corporation in the City of London.

Key Responsibilities

1. Strategic Client Partnership & Stakeholder Diplomacy

• Primary Client Ambassador: Act as the visible, daily senior technical advisor to the client's Facilities Director, Workplace Experience leads, and corporate department heads.

• Executive Performance Reporting: Lead formal monthly and quarterly business reviews, delivering transparent, high-level presentations on SLA/KPI performance, asset condition, statutory compliance scores, and sustainability initiatives.

• White-Glove Workplace Alignment: Integrate engineering delivery with the building's 5-star corporate workplace culture-ensuring acoustic comfort in executive meeting facilities, precise climate control across all occupied floors, and immediate, unobtrusive response times to business requests.

2. Technical Operations & Asset Resilience

• Zero-Downtime Operations: Mitigate risk across mission-critical areas (such as on-site server rooms, data infrastructure, executive conference suites, and commercial catering facilities), ensuring robust business continuity protocols and emergency operating procedures (EOPs) are in place.

• Pristine Plant Standards: Drive an "engineering-first" ethos across the site team, enforcing immaculate, audit-ready housekeeping across all plant rooms, riser cupboards, and technical workshops.

3. Financial Management & Account Growth (P&L)

• Full P&L Ownership: Hold direct accountability for contract profitability, driving margin retention, controlling labour and material expenditure, and managing Work in Progress (WIP), invoicing, and debt.

• Extra Works & Capital Scoping (ACW): Partner with the client's real estate team to review the Forward Maintenance Register (FMR), proactively identifying asset aging, scoping technical specifications, and submitting profitable, competitive proposals for plant upgrades and churn works.

4. Statutory Compliance, Health & Safety

• 100% Audit Readiness: Guarantee zero-failure statutory compliance across all mechanical, electrical, and public health systems, maintaining flawless digital and physical logbooks (including ACoP L8 water hygiene, 18th Edition fixed wiring, F-Gas registers, PSSR, and Fire Safety).

• Technical Appointments: Govern on-site Authorised Person (AP) and Competent Person (CP) safety rule regimes in collaboration with the corporate Authorising Engineer (AE).

5. People Leadership & Operational Culture

• Team Direction & Mentorship: Direct, motivate, and mentor the resident engineering and administrative workforce, embedding a culture of professional pride, technical excellence, and proactive communication.

• Resource & Rota Management: Govern shift patterns, holiday schedules, and the 24/7 emergency escalation/call-out rota to guarantee seamless operational coverage.

Person Specification

Experience & Background

• Top-Tier Corporate FM Background: Demonstrable success as a Technical Contract Manager, Senior Engineering Manager, or Account Manager overseeing hard FM services within a flagship corporate headquarters, premier investment bank, or Grade A City landmark.

• Commercial & Financial Acumen: Proven experience managing multi-million-pound contract budgets with full P&L ownership, margin improvement, and extensive extra-works delivery.

• Technical Authority: Substantial technical depth across mechanical and electrical building services, enabling credible engagement with both resident engineers and senior non-technical client stakeholders.

• Client-Facing Gravitas: Exceptional presentation and interpersonal skills, with the emotional intelligence and polish required to operate comfortably alongside senior corporate executives and C-suite leadership.

Qualifications & Accreditations

• Health & Safety: IOSH Managing Safely (essential); NEBOSH General Certificate is highly preferred.

• Management & Professional Membership: IWFM, CIBSE, or ILM/CMI qualification is desirable.

• Compliance Knowledge: Comprehensive knowledge of SFG20, ACoP L8, CIBSE guidance, and commercial landlord-and-tenant lease boundaries.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

ability to follow job and safetry instructions,assembling furniture,assigning engineers,assiting contracts manager,attend client meetings,boilers,budgets/ wip management,building services,building maintenance,carpentry,carry out reports,changing lamps,client liaison,cleaning skills,closing down jobs,commercial,compliance,concept 500,concept evolution,contractor management,dealing with client and sub contractors,door closers,electrical maintenance,emergency lighting,fire alarms,general administration,geneva,hanging doors,hanging pictures/ noticeboards,h&s,kpi's,maintaining critical plant,maintenance schedules,manage ppm schedule,maximo,mechanical maintenance,office moves,orangise sub contract labour,oranise permits,organise labour and the procurement of materials and parts,painting and decorating,pipework,planet,p&l responsibility,plumbing,power distribution,ppm,previous cleaning experience,radiators,raising po's,reactive maintenance,reactive & planned maintenance,residential,risk assessments,service charge,showers,sinks,sla's,split systems,supervision of engineers,Team leadership,technical back up,testing and inspection,toilets,unblocking toilets,water treatment,wip reports,woodwork

qualifications

HNC electrical engineering,HNC mechanical engineering,HND or HNC building services design

education

HND electrical engineering,HNC electrical engineer