Contract Manager

Construction, Property and Engineering; City Of London; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Bonus

Job summary

Randstad CPE advertises a Contract Manager role for a UK flagship HQ in City of London. You will lead engineering maintenance, drive commercial performance and statutory compliance across the site, interfacing with senior facilities and corporate teams.

You will own P&L, oversee extra works, and ensure risk-free operations while delivering executive-level performance reporting and stakeholder engagement.

Qualifications

• Proven track record as a Technical Contract Manager or Senior Engineering Manager overseeing hard FM at flagship HQs.
• Demonstrated P&L ownership, budget control, and ability to drive margin improvements.
• Strong engagement with C-suite and senior client stakeholders.

Responsibilities

• Act as lead client ambassador and senior technical advisor to Facilities Director and corporate stakeholders.
• Deliver formal monthly/quarterly reviews on SLA/KPI performance, asset condition, and compliance.
• Coordinate with real estate teams on asset upgrades, ACW, and profitable churn works.
• Ensure zero-failure statutory compliance across mechanical, electrical, and health systems (ACOP L8, F-Gas, etc.).
• Direct, mentor and manage resident engineering and admin teams; govern 24/7 rota and coverage.

Skills

Contract management

FM

P&L ownership

Stakeholder management

Executive reporting

Engineering knowledge

Client-facing

Team leadership

Education

IOSH Managing Safely

NEBOSH General Certificate

Tools

SFG20

ACOP L8

CIBSE guidance

Job description

Job Title: Contract Manager (Building Services & Hard FM)

Client / Contract: High-end Commercial

Location: City of London

Remuneration: Up to £70,000 + bonus

Role Overview

We are seeking an accomplished, client-focused Technical Contract Manager to lead engineering maintenance, commercial performance, and statutory compliance across the UK flagship headquarters of a prestigious global corporation in the City of London.

Key Responsibilities

1. Strategic Client Partnership & Stakeholder Diplomacy

• Primary Client Ambassador: Act as the visible, daily senior technical advisor to the client's Facilities Director, Workplace Experience leads, and corporate department heads.

• Executive Performance Reporting: Lead formal monthly and quarterly business reviews, delivering transparent, high-level presentations on SLA/KPI performance, asset condition, statutory compliance scores, and sustainability initiatives.

• White-Glove Workplace Alignment: Integrate engineering delivery with the building's 5-star corporate workplace culture-ensuring acoustic comfort in executive meeting facilities, precise climate control across all occupied floors, and immediate, unobtrusive response times to business requests.

2. Technical Operations & Asset Resilience

• Zero-Downtime Operations: Mitigate risk across mission-critical areas (such as on-site server rooms, data infrastructure, executive conference suites, and commercial catering facilities), ensuring robust business continuity protocols and emergency operating procedures (EOPs) are in place.

• Pristine Plant Standards: Drive an "engineering-first" ethos across the site team, enforcing immaculate, audit-ready housekeeping across all plant rooms, riser cupboards, and technical workshops.

3. Financial Management & Account Growth (P&L)

• Full P&L Ownership: Hold direct accountability for contract profitability, driving margin retention, controlling labour and material expenditure, and managing Work in Progress (WIP), invoicing, and debt.

• Extra Works & Capital Scoping (ACW): Partner with the client's real estate team to review the Forward Maintenance Register (FMR), proactively identifying asset aging, scoping technical specifications, and submitting profitable, competitive proposals for plant upgrades and churn works.

4. Statutory Compliance, Health & Safety

• 100% Audit Readiness: Guarantee zero-failure statutory compliance across all mechanical, electrical, and public health systems, maintaining flawless digital and physical logbooks (including ACoP L8 water hygiene, 18th Edition fixed wiring, F-Gas registers, PSSR, and Fire Safety).

• Technical Appointments: Govern on-site Authorised Person (AP) and Competent Person (CP) safety rule regimes in collaboration with the corporate Authorising Engineer (AE).

5. People Leadership & Operational Culture

• Team Direction & Mentorship: Direct, motivate, and mentor the resident engineering and administrative workforce, embedding a culture of professional pride, technical excellence, and proactive communication.

• Resource & Rota Management: Govern shift patterns, holiday schedules, and the 24/7 emergency escalation/call-out rota to guarantee seamless operational coverage.

Person Specification

Experience & Background

• Top-Tier Corporate FM Background: Demonstrable success as a Technical Contract Manager, Senior Engineering Manager, or Account Manager overseeing hard FM services within a flagship corporate headquarters, premier investment bank, or Grade A City landmark.

• Commercial & Financial Acumen: Proven experience managing multi-million-pound contract budgets with full P&L ownership, margin improvement, and extensive extra-works delivery.

• Technical Authority: Substantial technical depth across mechanical and electrical building services, enabling credible engagement with both resident engineers and senior non-technical client stakeholders.

• Client-Facing Gravitas: Exceptional presentation and interpersonal skills, with the emotional intelligence and polish required to operate comfortably alongside senior corporate executives and C-suite leadership.

Qualifications & Accreditations

• Health & Safety: IOSH Managing Safely (essential); NEBOSH General Certificate is highly preferred.

• Management & Professional Membership: IWFM, CIBSE, or ILM/CMI qualification is desirable.

• Compliance Knowledge: Comprehensive knowledge of SFG20, ACoP L8, CIBSE guidance, and commercial landlord-and-tenant lease boundaries.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.