Technical Account Manager

Randstad CPE; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Base salary

Bonus & travel

Pension & private healthcare

Career progression

Job summary

Randstad CPE is seeking an Account Manager to oversee contract delivery and commercial growth across premier Central London assets. You will be the strategic and operational partner to landlords, managing agents and corporate occupiers, accountable for portfolio P&L, SLA/KPI delivery, contract retention and account expansion.

Working with on-site engineering leads, you’ll drive governance, financial prudence, and stakeholder diplomacy, while leading a team to deliver excellent service and

Qualifications

• Proven account management track record across multi-building portfolios.
• Strong commercial and financial acumen with margin focus.
• Polished relationship skills with senior landlord and corporate tenants.
• Solid understanding of FM contracts, SLAs/KPIs, and compliance.

Responsibilities

• Strategically manage client relationships, SLA/KPI delivery, and portfolio growth.
• Lead monthly/quarterly reviews, present performance and milestones.
• Direct operational service delivery and ensure compliance across FM streams.
• Coach site teams, set targets, recruit, and foster a collaborative culture.

Skills

Account Management

Client relationships

P&L management

SLA/KPI governance

Stakeholder management

Education

Level 3 in mechanical or electrical discipline

Job description

Role Overview

We are seeking a commercially sharp, relationship-driven

Account Manager to oversee contract delivery, commercial growth, and client satisfaction across a portfolio of premier commercial office assets in Central London.

In this role, you will serve as the primary strategic and operational partner to Landlord Asset Managers, Managing Agents, and corporate occupiers. You will hold complete accountability for portfolio P&L performance, service level agreement (SLA/KPI) delivery, contract retention, and account expansion through extra works and projects.

While working closely with resident technical teams and supervisors who lead hands‑on engineering delivery, your role focuses on high-level stakeholder diplomacy, financial governance, contract administration, and operational excellence.

Key Responsibilities

1. Strategic Client Relationship Management

• Act as the trusted primary ambassador and executive contact for Landlord Asset Managers, Managing Agents, and corporate tenant representatives.
• Lead monthly and quarterly business reviews, delivering clear, commercial presentations on SLA/KPI attainment, customer satisfaction, and operational milestones.
• Maintain regular strategic dialogue with client stakeholders to ensure total alignment with their property goals and operational expectations.
• Hold full financial accountability for your portfolio contracts, driving profitability, managing budgets, and controlling Work in Progress (WIP), billing, and debt.
• Proactively identify property improvement initiatives, scoping and presenting commercial proposals for extra works, refurbishments, and lifecycle replacements.
• Manage third‑party supply chain partners, negotiating competitive commercial terms and auditing performance against contractual service levels.

3. Service Delivery & Compliance Governance

• Direct operational service delivery across hard and soft FM work streams, ensuring all contractual obligations, SLAs, and performance KPIs are consistently exceeded.
• Partner with resident Engineering Supervisors and Technical Leads to ensure statutory property compliance (including Health & Safety, Water Hygiene, and Fire Safety) is rigorously maintained and audit-ready.
• Act as senior incident escalation contact during operational disruptions, ensuring rapid resolution and transparent communication back to client teams.

4. People Leadership & Operational Culture

• Lead, mentor, and motivate site teams, including Contract Support administrators, Supervisors, and technical service delivery staff.
• Set clear performance targets, conduct regular appraisals, oversee recruitment, and promote a collaborative, customer‑centric team culture.
• Ensure all on‑site activities champion high workplace health, safety, and environmental standards.

Person Specification

• Proven Account Management Track Record: Demonstrable success as an Account Manager, Commercial Contract Manager, or Senior Facilities Manager managing multi‑building commercial portfolios or landmark corporate properties.
• Commercial & Financial Acumen: Strong experience managing contract P&Ls, controlling operational costs, driving margin retention, and winning profitable extra works.
• Client Relationship Skills: Polished, articulate interpersonal and presentation skills with proven experience influencing senior landlord and corporate stakeholders.
• Operational Knowledge: Solid practical understanding of facilities management contracts, SLA/KPI structures, statutory property compliance, and supply chain governance (a technical background is welcome but not required; technical support is provided on site).
• Technical Background: Level 3 (or equivalent) in a mechanical or electrical discipline

What We Offer

• Competitive Base Package: Market‑leading salary calibrated to your portfolio account management experience.
• Incentives & Travel: Structured annual performance bonus and commercial car / travel allowance.
• Executive Benefits: Contributory corporate pension scheme, private medical healthcare/cash plan, and life cover.
• Career Growth: Transparent advancement opportunities into Senior Account Directorship and Regional

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.