Contract Coordinator - Client Services & Scheduling

Arcus FM Limited.; Grande-Bretagne; Sur place; GBP 26 000 - 28 000; Plein temps

Résumé du poste

Arcus FM Limited. in Cirencester is seeking a Contract Coordinator on a permanent basis at our Cirencester site. You will support the Account Manager to meet client service expectations, liaise with internal teams and external stakeholders, and ensure all contract requirements are delivered.

You will handle inbound calls, respond to emails, record job details, schedule engineers, chase updates, and maintain CAFM systems to support efficient contract delivery.

Qualifications

• Customer service experience.
• Excellent communication skills.
• Experience of working in a fast paced environment.
• Proficiency in Microsoft Office applications and IT systems.
• Strong administration and organisational skills.
• Time management skills.
• Ability to process data quickly and accurately and to work collaboratively with team members.

Responsabilités

• Support the Account Manager in meeting key performance indicators across client accounts.
• Handle inbound calls from customers and clients relating to maintenance queries, delivering a high standard of customer service and managing escalations where required.
• Respond to customer and client enquiries and new job requests via email.
• Accurately record job requirements and priorities on in-house systems and client portals.
• Book, schedule, and coordinate engineer and contractor appointments, ensuring client requirements and operational constraints are met with minimal disruption.
• Take ownership of customer queries, aiming for first-contact resolution and keeping all stakeholders informed of any changes, delays, or updates.
• Carry out Customer Support Centre administrative duties, including monitoring shared inboxes and CAFM systems.
• Liaise with internal departments and external contractors to obtain job updates and estimated times of arrival.
• Chase contractors for outstanding job updates as required.
• Manage multiple tasks and meet deadlines in a fast-paced environment.
• Work closely with the Account Manager to achieve client and business objectives.

Connaissances

Customer service experience

Excellent communication skills

Time management

Organisational skills

Team collaboration

Outils

Microsoft Office

Description du poste

Arcus FM Limited. in Cirencester is seeking a Contract Coordinator on a permanent basis at our Cirencester site. You will support the Account Manager to meet client service expectations, liaise with internal teams and external stakeholders, and ensure all contract requirements are delivered.

You will handle inbound calls, respond to emails, record job details, schedule engineers, chase updates, and maintain CAFM systems to support efficient contract delivery.