Contract & Client Services Coordinator (Bonus & Training)

Arcus FM Limited; Cirencester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

4% bonus

25 days annual leave + Bank Holidays

Pension matched 5-6%

Life Assurance

Training sponsorship

Discounts, vouchers and financial aid

Job summary

Arcus FM Limited is seeking a Contract Coordinator for our Cirencester site on a permanent basis. You will support the Account Manager and ensure the delivery of client contract requirements, while building strong relationships with internal teams and external stakeholders.

Responsibilities include handling calls and emails, recording job requirements, and scheduling engineers. You will work with CAFM systems, chase updates, and ensure timely delivery in a fast-paced environment.

Qualifications

• Customer service experience required.
• Excellent communication and organisational skills essential.
• Experience working in a fast paced environment is desirable.
• Proficiency with Microsoft Office and IT systems.
• Strong administrative abilities and time management.

Responsibilities

• Support the Account Manager in meeting KPIs across client accounts.
• Handle inbound calls relating to maintenance queries and customer service.
• Respond to customer and client enquiries via email and log requests.
• Accurately record job requirements on in-house systems and client portals.
• Book, schedule and coordinate engineer and contractor appointments.
• Protect first-contact resolution and keep stakeholders updated on delays or changes.
• Carry out administrative duties in the Support Centre and CAFM systems.
• Liaise with internal teams and external contractors for job updates.
• Chase contractors for outstanding updates as required.
• Manage multiple tasks and meet deadlines in a fast-paced environment.
• Collaborate with the Account Manager to achieve client objectives.

Skills

Customer service

Communication

Fast paced environment

Microsoft Office

Administration

Time management

Data handling

Education

Maths and English qualifications

Tools

Microsoft Office suite

Job description

Arcus FM Limited is seeking a Contract Coordinator for our Cirencester site on a permanent basis. You will support the Account Manager and ensure the delivery of client contract requirements, while building strong relationships with internal teams and external stakeholders.

Responsibilities include handling calls and emails, recording job requirements, and scheduling engineers. You will work with CAFM systems, chase updates, and ensure timely delivery in a fast-paced environment.