Operations Administrator: Drive Service Excellence & Efficiency

Veolia; Beighton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Stream benefits — financial wellbeing

Discounts and retailer offers

Health & wellbeing resources

Volunteer day

Training & development

Job summary

Veolia in Sheffield is seeking an administrative professional to support customer queries, payroll data entry and supplier invoicing. The role requires proficiency with Workday, ECHO and Gmail, plus strong accuracy and communication skills.

You will liaise with internal teams, raise purchase orders, manage documentation, and ensure timely reporting to customers. A full-time schedule, Monday–Friday, 40 hours per week, with a 25-day leave entitlement and ongoing development opportunities.

Qualifications

• Administrative and systems proficiency with Workday, ECHO and Gmail.
• Strong data entry skills.
• Excellent customer service and communication skills.
• Good compliance and process adherence.

Responsibilities

• Liaise with relevant individuals to ensure customer queries are resolved.
• Escalate when required to Management.
• Drive and promote a culture of high performance and excellence in line with our organisational values.
• Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company’s agreed timescales.
• Ensure all Veolia policies, processes and procedures are adhered to.
• Ensure personnel details including payroll are entered into the systems correctly and within time limits.
• Raise Purchase Orders for the supply of goods as approved by site management.
• Liaise with suppliers for the procurement of goods and ensure delivery timescales are met.
• Process invoices raised by suppliers to ensure that payment terms are met.
• Administer purchase orders, disposal invoices, subcontracted collections and associated invoices.
• Control of paperwork on a daily basis including monthly rebate reporting to customers.
• Answering telephones within regional expectations.
• Run and send reports to customers, including Regional Accounts and high value accounts.
• Proactively inform customers of operational delays and set alternative collection dates.
• Check our CRM for queries and respond appropriately.
• Work closely with Regional and National Account Managers to maintain good customer relations.

Skills

Administrative & Systems proficiency

Data entry

Customer service

Compliance

Tools

Workday

ECHO

Gmail

Job description

Veolia in Sheffield is seeking an administrative professional to support customer queries, payroll data entry and supplier invoicing. The role requires proficiency with Workday, ECHO and Gmail, plus strong accuracy and communication skills.

You will liaise with internal teams, raise purchase orders, manage documentation, and ensure timely reporting to customers. A full-time schedule, Monday–Friday, 40 hours per week, with a 25-day leave entitlement and ongoing development opportunities.