Content Designer

Connect2Hackney; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Connect2Hackney is seeking a Content Designer to join a multi-disciplinary agile team focused on making local government services simpler, clearer, and faster. You’ll design end-to-end user journeys, craft accessible content, and ensure the voice remains consistent across channels for Hackney residents.

Working here means collaborating with researchers, designers, and developers to turn evidence into plain language.

Qualifications

• At least 2 years of professional content designer experience.
• Proven experience of working in the public sector.
• Experience of working to user needs and with user researchers to develop user-centred content.

Responsibilities

• Design, evaluate, and review content at every stage of the user journey.
• Create end-to-end user journeys that dismantle complexity and ensure accessibility.
• Work with researchers and multi-disciplinary teams in an Agile environment to inform content decisions.
• Contribute to and champion style guides and content patterns across projects.

Skills

Content design

Public sector experience

User-centred design

Agile working

Strategic thinking

Stakeholder management

Content lifecycle

Job description

Connect2Hackney is currently looking for a Content Designer to join a multi-disciplinary agile team dedicated to making local government services simpler, clearer, and faster.

The London Borough of Hackney is known for its innovation and commitment to its residents. As a Content Designer here, you won't just be writing copy; you'll be designing end-to-end user journeys that dismantle complexity and ensure accessibility for all.

The Role: What You'll Do

You will be responsible for creating, evaluating, and reviewing content at every stage of the user journey. Acting at a level equivalent to a Civil Service HEO/SEO, you will:

• Design with Data: Use evidence, user research, and performance data to make informed content decisions.


• Prototype to Persuade: Use everything from paper sketches to digital prototypes to visualise content in context and show the \"why\" behind your work.


• Build Bridges: Work across government departments to influence stakeholders, build consensus, and ensure the user's voice is never lost in translation.


• Standard Bearer: Contribute to and champion style guides and content patterns, ensuring Hackney remains a leader in the cross-government content community.


• Iterate Constantly: Work in a fast-paced, Agile environment where you'll learn from mistakes, take calculated risks, and pivot based on user needs.

Your Skills & Experience

The Must-Haves (CV Essentials):

• Experience: At least 2 years of professional experience specifically as a content designer.


• Sector Knowledge: Proven experience of working in the public sector.


• User-Centred Design: Experience of working to user needs and with user researchers to develop user-centred content.

Technical Proficiencies:

• Agile Working: Experience operating in multi-disciplinary teams alongside developers, designers, and researchers.


• Strategic Thinking: Ability to focus on outcomes rather than just activities, contributing to broader content strategies and policies.


• Stakeholder Management: A knack for tailoring communication to different audiences and using evidence to explain difficult design decisions.


• Content Lifecycle: A deep understanding of why content maintenance and governance are just as important as the initial creation.

Why Join Us?

Working through Connect2Hackney means you are part of the borough's internal fabric from day one. You'll be working on projects that have a direct, tangible impact on the lives of Hackney residents.