Contact Centre Advisor

Nuffield Health Group; Shrewsbury; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Part Time / Full Time: Choose a work模式

Hourly Pay

Professional Development

Supportive Team Environment

Health & Wellbeing Benefits

Job summary

Nuffield Health is seeking a dedicated Contact Centre Advisor in Shrewsbury to deliver high-quality customer service to members, patients, and prospective customers. This ongoing role offers both part-time and full-time hours with competitive hourly pay, handling calls, emails, and digital enquiries while promoting our services.

You will manage bookings, cancellations, and payments, and work within a collaborative team to ensure first-contact resolution and a gold-standard customer experience.

Qualifications

• Previous experience in a customer service, contact centre, or administrative role is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using computer systems and managing multiple tasks simultaneously.
• A professional, friendly, and customer-focused approach.

Responsibilities

• Handle inbound and outbound calls, emails, and digital enquiries with professionalism and warmth.
• Provide accurate information about Nuffield Health services including hospital care, GP services, health assessments, and fitness memberships.
• Manage bookings, amendments, and cancellations for appointments, classes, and services.
• Identify customer needs and recommend appropriate services and products, supporting membership enquiries and conversions.
• Aim for first contact resolution, delivering a gold-standard customer experience aligned with Nuffield Health values.
• Maintain accurate customer records, including processing payments, refunds, and adjustments.
• Work in line with policies and procedures while maintaining up-to-date knowledge of services.
• Contribute to continuous improvement within the contact centre.
• Collaborate with colleagues and other departments and participate in team meetings and training sessions.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Attention to detail

Computer literacy

Customer-focused

Job description

Why Shrewsbury?

Shrewsbury offers a fantastic quality of life, combining rich history, beautiful scenery, and a vibrant community. With its medieval streets, independent shops, riverside walks, and welcoming atmosphere, it's a wonderful place to both live and work-offering the perfect balance between career and lifestyle.

An exciting opportunity has arisen to join Nuffield Health as a Contact Centre Advisor in the historic town of Shrewsbury. This ongoing role offers both part-time and full-time hours with competitive hourly pay.

You will play a vital role in delivering a high-quality, professional, and compassionate customer service experience to members, patients, and prospective customers. This is a fast-paced, rewarding position where every interaction makes a real difference.

• Handle inbound and outbound calls, emails, and digital enquiries with professionalism and warmth.
• Provide accurate information about Nuffield Health services including hospital care, GP services, health assessments, and fitness memberships.
• Manage bookings, amendments, and cancellations for appointments, classes, and services.
• Identify customer needs and recommend appropriate services and products, supporting membership enquiries and conversions.
• Aim for first contact resolution, delivering a gold-standard customer experience aligned with Nuffield Health values.
• Maintain accurate customer records, including processing payments, refunds, and adjustments.
• Work in line with policies and procedures while maintaining up-to-date knowledge of services.
• Contribute to continuous improvement within the contact centre.
• Collaborate with colleagues and other departments and participate in team meetings and training sessions.

• Previous experience in a customer service, contact centre, or administrative role is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using computer systems and managing multiple tasks simultaneously.
• A professional, friendly, and customer-focused approach.

Perks and Benefits

• Part Time / Full Time: Choose a working pattern that suits your lifestyle and commitments.
• Hourly Pay: Competitive and reliable pay for every hour you work.
• Professional Development: Access to training and ongoing skill development opportunities.
• Supportive Team Environment: Be part of a vibrant, collaborative, and engaging team.
• Health & Wellbeing Benefits: Access to Nuffield Health fitness centres and health services.