Contact Centre Operator

Seven Group Holdings Limited; Shrewsbury; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

On-the-job training

Lifestyle discount in Shrewsbury

Job summary

Seven Resourcing in Shrewsbury is seeking a TEMP Contact Centre Operator to handle inbound and outbound calls, provide accurate information, and assist customers while maintaining thorough interaction records.

This temporary, full-time role offers flexible hours and locum-style benefits, including on-the-job training and a chance to build customer service expertise in a dynamic team within the Shrewsbury area.

Qualifications

• Experience handling inbound/outbound calls is desirable
• Strong customer service mindset and clear communication
• Ability to document interactions accurately

Responsibilities

• Manage inbound and outbound calls professionally and efficiently
• Provide accurate information about services and assist customers
• Troubleshoot issues and resolve customer complaints promptly
• Maintain detailed and accurate records of each interaction in the database
• Collaborate with team members to improve service delivery and customer satisfaction
• Adapt to new procedures and technologies as they are introduced

Job description

Contact Centre Operator

Seven Resourcing View all jobs

• Shrewsbury, Shropshire
• Temporary
• Full-time

10 hours ago

Exciting opportunity for a Temp Contact Centre Operator in Shrewsbury, UK. This role offers a competitive hourly rate, which is to be confirmed. With flexible Full-time hours, this position is ideal for those seeking a dynamic and adaptable work schedule. Join our team and take advantage of the unique benefits locum work provides while enjoying the vibrant community of Shrewsbury.

Perks and benefits:

Experience the freedom and variety that locum positions offer, allowing you to work when it suits you best. You will have the chance to develop new skills and expand your professional network in various industries. Enjoy a supportive work environment where your contributions are valued and your career growth is encouraged. As part of our team, you will also benefit from on-the-job training to enhance and refine your customer service expertise. Plus, you will receive a lifestyle-enhancing discount on local services, bringing even more enjoyment to your personal time in Shrewsbury.

What you will do:

• Manage inbound and outbound calls professionally and efficiently
• Provide accurate information about our services and assist customers with their queries
• Troubleshoot issues and resolve customer complaints promptly
• Maintain detailed and accurate records of each interaction in our database
• Collaborate with team members to improve service delivery and customer satisfaction
• Adapt to new procedures and technologies as they are introduced

Shrewsbury is not only a fantastic place to work, thanks to its welcoming atmosphere and thriving local businesses, but it is also a delightful place to live. With its rich history, picturesque landscapes, and a variety of cultural and recreational activities, you will find an abundance of opportunities to enjoy your time outside of work. Come and be a part of our team in this charming town, where career growth meets quality living.

Working with Seven Resourcing:

At Seven Resourcing, we connect skilled professionals like you with top-tier roles. With over 3,000 'Excellent' Trustpilot reviews and a reputation for award-winning service, we're dedicated to securing competitive rates in roles tailored to your expertise. Let us help you find your next career move with confidence.