Contact Centre Advisor

JDR Recruitment; Moortown; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Contact Centre Advisor for a temporary position based in Ringwood, Hampshire. The role offers an hourly salary of £12.30, requiring 40 hours of work per week. Candidates should have previous customer service experience with a focus on up-selling. Responsibilities include handling customer inquiries through various channels, managing orders, and maintaining customer satisfaction. Strong communication skills and a sales-oriented mindset are essential for this role.

Qualifications

• Customer service experience within roles requiring up-selling responsibilities.
• Ability to handle inbound calls, emails, and digital inquiries efficiently.
• Capable of accurately recording customer interactions and updating CRM systems.

Responsibilities

• Handle inbound calls and manage customer enquiries.
• Process customer orders and provide after sales support.
• Upsell products and promotions when appropriate.
• Maintain a high standard of customer service adhering to policies.
• Collaborate with internal teams for escalated issues.

Skills

Excellent verbal and written communication skills

Confident, professional telephone manner

Strong rapport-building and customer engagement skills

Sales-focused mindset with a passion for up-selling

Good IT skills and attention to detail

Reliable, punctual, and able to thrive in a fast-paced environment

Job description

Job Title: Contact Centre Advisor

Salary: £12.30 per hour (out of hours rates available)

Hours: 40 hours per week

Location: Ringwood, Hampshire

Start Date: ASAP

Type: Temporary

Are you currently on the market looking for a new and exciting temporary role? Do you have customer service experience within previous roles that have also required up‑selling responsibilities? JDR Recruitment are currently supporting one of our key clients in Ringwood and this could be the perfect role for you!

Job Responsibilities

• Handle inbound calls, emails, and digital enquiries efficiently, aiming for first‑contact resolution

• Process customer orders and manage enquiries related to delivery, warranties, and after sales support

• Upsell and cross‑sellર products and promotions on every suitable opportunity

• Accurately record customer interactions and update CRM systems

• Deliver a consistently high standard of customer service while adhering to company policies

• Work collaboratively with internal teams and escalted issues when required

• Take ownership of personal performance and ongoing development

Skills & Experience

• Excellent verbal and written communication skills

• Confident, professional telephone manner

• Strong rapport‑building and customer engagement skills

• Sales‑focused mindset with a passion for up‑selling

• Good IT skills and attention to detail

• Reliable, punctual, and able to thrive in a fast‑paced environment

JDRCC

JDR is acting as an Employment Business in relation to this vacancy.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We.friend create an inclusive environment where everyone feels valued and respected.