Contact Centre Advisor

Endeavour Automotive Ltd; Elstree; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Life Assurance

Employee Referral Scheme

Job summary

Endeavour Automotive are seeking a Contact Centre Advisor for a hybrid role with attendance at the Head Office in London. You will be the first point of contact for customers, handling phone, email and online enquiries to book vehicles for service while promoting service plans.

You should have a customer‑focussed approach, strong communication skills and the ability to build lasting relationships. The role offers a 40‑hour week with salary £27,000 per year, with OTE £35,000.

Qualifications

• First point of contact for customers, handling phone, email and online enquiries to book services.
• Promoting and selling service plans to customers.
• Maintaining high standards of customer care and professionalism.
• Note: recruitment agencies not accepted for this role.

Responsibilities

• Handle phone, email and online enquiries to book vehicles for service.
• Promote and sell service plans to customers.
• Provide professional, brand‑aware customer engagement and build lasting relationships.

Job description

Contact Centre Advisor – Hybrid role with office attendance at Head Office in London (Elstree WD6 3SA) so you should live in commuting distance of the Greater London area.

Salary: £27,000 per annum OTE £35,000

Life Assurance

Employee Referral Scheme

Hours: 40 hours per week

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, Lotus, Polestar, Alpine, Geely, Omoda and Jaecoo across dealerships in London, Buckinghamshire, Berkshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a Contact Centre Advisor to join our dedicated and professional team.

What you will do:

Our Contact Centre Advisors are the first point of contact for our customers, and they use their excellent communication skills and professional and friendly manner to assist customers. Our highly professional team deal with all phone, email and online enquiries to book customers’ vehicles for service as well as selling service plans. Our Contact Centre Advisors act as a brand advocates for Endeavour Automotive and will support our mission to provide outstanding customer engagement by providing memorable experiences and a consistent level of excellent customer service.

Who you are:

The Contact Centre Advisor we are looking for will thrive in a customer-centric and results driven environment. They will demonstrate consistently high standards of customer care. They will represent Endeavour Automotive in their approach whilst using their presence and charisma to build and maintain strong customer relationships.

This is an excellent opportunity to join our rapidly expanding and innovative business.

Note: We will not accept applications or CVs submitted via Recruitment Agencies for this role.