Service Advisor

Endeavour Automotive Limited

Slough

On-site

GBP 32,000 - 45,000

Full time

5 days ago

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Benefits offered by this job

Life Insurance

Job summary

Endeavour Automotive Limited is seeking a Service Advisor for Volvo Slough to manage customer enquiries, convert them into bookings and drive service sales. The role focuses on delivering top-tier customer service and building trust with clients in a busy dealership environment.

You will work in a customer-centric team, require weekend availability, and bring at least 2 years in automotive service advisory roles. A proactive, communicative approach is essential to success.

Qualifications

At least 2 years of customer facing experience within the automotive industry.
Excellent communication skills at all levels and an outstanding customer experience.

Responsibilities

Handle customer enquiries by telephone and in person and convert to bookings.
Maximise service sales and profitability through core, value-added and incremental products.
Deliver an exceptional customer service experience to ensure loyalty and repeat business.

Skills

Customer-facing experience

Automotive industry experience

Job description

Experience in a similar role in the automotive industry essential.

Job Location: Volvo Slough, 392 BathRoad, Slough, Berkshire, SL1 6JA, United Kingdom.

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, Lotus, Polestar, Alpine,Geely, Omoda and Jaecoo across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated Service Advisor to join our Volvo Slough team.

What you will do:

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who you are:

The Service Advisor we are looking for will be a team player who thrives in a customer centric, creative, and a results’ driven environment. They will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. They will also be logical, methodical, and innovative in their approach whilst using their energy and charisma to maintain a trusting and productive environment.

To be successful in this role you will have a great eagerness to learn and passion for the Volvo brand, their dedication to design, and their commitment to performance. For this role you must have the following: -

At least 2 years’ customer facing experience within the automotive industry.
Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience

Job Types: Full-time, Permanent