Contact Centre Advisor

Endeavour Automotive Limited; Borehamwood; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Endeavour Automotive Limited is seeking a Contact Centre Advisor to be the first point of contact for customers. You will handle phone, email and online enquiries with a professional and friendly manner to book vehicles for service and to promote service plans.

You will represent the brand, build lasting relationships and contribute to outstanding customer engagement and memorable experiences. This role sits in a rapidly expanding dealer group representing multiple brands across locations in the

Qualifikationen

• Excellent communication skills and a professional, friendly manner.
• Customer-centric and results driven.
• Ability to build and maintain strong customer relationships.

Aufgaben

• Handle phone, email and online enquiries to book vehicles for service.
• Promote service plans and upsell where appropriate.
• Represent Endeavour Automotive Limited as a brand advocate to ensure memorable customer experiences.

Kenntnisse

Customer service

Jobbeschreibung

Our Contact Centre Advisors are the first point of contact for our customers, and they use their excellent communication skills and professional and friendly manner to assist customers. Our highly professional team deal with all phone, email and online enquiries to book customers' vehicles for service as well as selling service plans. Our Contact Centre Advisors act as a brand advocates for Endeavour Automotive and will support our mission to provide outstanding customer engagement by providing memorable experiences and a consistent level of excellent customer service.

Who you are:

The Contact Centre Advisor we are looking for will thrive in a customer-centric and results driven environment. They will demonstrate consistently high standards of customer care. They will represent Endeavour Automotive in their approach whilst using their presence and charisma to build and maintain strong customer relationships.

This is an excellent opportunity to join our rapidly expanding and innovative business.

At Endeavour Automotive, our vision is to develop our business to one that we can all be proud of and we can only achieve this by attracting and developing the very best talent and delivering outstanding customer service.

We put a lot of time and effort into finding and nurturing the very best candidates for every role; recognising and rewarding achievements of our team members and supporting their personal development. We are one of the UK's fastest growing dealer groups representing the Volvo, Hyundai, Polestar, Alpine, Geely, Lotus, Omoda and Jaecoo brands across dealerships in London, Buckinghamshire, Hertfordshire, and Essex.